r/MaliciousCompliance 13d ago Platinum Bravo! Wholesome Seal of Approval Bravo Grande! Stonks Rising Bless Up Evil Cackle Silver Gold Helpful Wholesome All-Seeing Upvote Table Slap

L Can't remove the charge? Well, I'll just use it then

38.6k Upvotes

In the early 2000s when I first moved out on my own, I rented from a complex that charged you for assigned parking. It was an upcharge of $25 a month. If you didn't get assigned parking, you would have to fight for a space on the street. My apartment was in the back of the complex and I was getting over a recent knee and ankle injury, so I opted for paid parking that was relatively close to my front door. My car was a junker, 3 years older than I am, but it ran semi-okay and the heater worked. As a newly minted adult, I was happy to have it.

About 3 months into my lease, my car went to the great scrapheap in the sky. I had gotten used to the local transit system and discovered a nearby store would drop off groceries for me. This was long before Walmart and other stores started doing it, so it was cheaper than figuring a month's supplies on the bus. So I opted not to replace the car and utilize the bus pass my work reimbursed me for. I went to my leasing office and told them I no longer needed the space, and would you please remove the extra charge from my bill. The manager at the desk was new and had never been asked that before. She promised to look into it and let me know. I was naive and figured it would be gone come next month. Nope! It was still there. I paid all but the parking space and called up the complex. Same girl. She said she was awaiting word from higher ups and offered me a credit for the charge as a one-time courtesy. I reminded her that I no longer owned a car -- I hadn't just changed my mind. I told her that the space had been empty for close to a month now and that I won't be utilizing it. She said she understood "loud and clear" and would get it sorted by next month. 3 days before rent was due, she finally got back to me. Apparently, it was in my lease and couldn't be removed without breaking the lease and signing a new one. Even if I didn't move out, the lease breaking and initiation fees would be charged to me, and my rent would go up to the new current market value. This would be over a thousand dollars, so not an option for someone freshly on their own. I kept the parking space on the lease.

3 weeks later, I was reviewing my lease to get the phone number for maintenance, and noticed the clause for the parking space. Essentially, I could park "a motorcycle, scooter such as vespa, car, truck, suv, or trailer" in the space. Gears were TURNING! For me to be in compliance, I had to have wheels on anything parked in my space. So I went to my local version of Craigslist and found a wheeled container similar to a shipping container. It wasn't cheap but it was worth every cent. The complex offered storage sheds at an upcharge too. Being fresh out of High School, I didn't have much to store. My neighbor though, did. I threw a lock on the unit and offered it to my neighbor for half the cost of a shed; $35 a month. He was able to move his stuff out of his storage unit where he was paying over $100 a month, and the container was available 24-7-365. He was happy for the arrangement and paid several months in advance.

The complex put several tow stickers for "out of compliance" on the trailer, but I called the Tow Company and faxed them a copy of the lease where it says trailers are allowed. The container was registered with the county as a utility trailer, so there's nothing they could do. They tried to fine me for improper parking, but again, I had proof I was within my rights. They even offered to remove the charge for parking on my lease if I would relocate the container. With what my neighbor was paying, I could cover my water bill every month, so I declined.

I stayed 18 months, and sold the trailer to my neighbor when I moved out. He had to rent a car to relocate it to his assigned space, but he said it was worth the couple hundred he paid. He ended up saving over $1000 a year renting from me. Other neighbors even started bringing in their own containers too, even if it meant getting a second space. Sheds were being vacated at such a large volume, the complex tried to give them away at 6 months free. Few took them up on it. The complex amended the new leases to exclude trailers, but could do nothing about those that already had them in the spot. Instead of moving out and giving notice, renters would reassigned their lease to new people so they could be grandfathered into the trailer clause.

I drove by the facility 2 years or so after I moved out, going to a friends for Thanksgiving. The complex had been sold to a new owner and changed their name. But wouldn't you know, there were still about a dozen wheeled shipping containers parked in the lot.

EDIT as there's some confusion and people are fighting:
The trailer was small. Think of 4 dog kennels in a 2x2 configuration. You could fit a table and chairs in there but you'd scape the ceiling. It was in rough shape. This was back when the dollar store (not Dollar Tree) sold spray paint, and I took care of repainting it myself. I negotiated drop off to the complex from the seller, and with the spray paint and delivery, I think I was out like $700. Keep in mind, this is not the massive 40 foot trailer picture I posted a few times as a reference. It's that style of trailer.
Registering the trailer was super-dooper cheap; like around $30 and possibly even less. When I sold it to my neighbor, I got $300 or so for it. I took a loss, but without a car, I didn't want it and he approached me first when he found out I was moving.
There were a number of colleges and universities near where I rented. Most leases banned subleasing, but lease change overs were commonplace. You go to the complex and tell management, "I'm done renting here, but instead of breaking the lease, my friend is going to do the rest of my term." You usually didn't get the deposit back as it stayed with the new renter, but you didn't an exorbitant pay a lease break fine. It also kept the apartment seamlessly occupied, without tenant gaps, which most places needed. If they sold the trailer to the next guy or to their neighbor, I am uncertain. I wasn't privy to those decisions. All I know is 2 years later, they were no longer "XYZ Complex," but under a different name and a dozen or so trailers still remained.
As for the 18 months I stayed, 1 year in a lease, 6 months at month-to-month. In my state, addendums to leases require you to enter into a new leasing term and that was not gonna happen. IDR if they charged a month-to-month fee if I didn't renew my lease as it was close to 20 years ago. I've been month to month for 3 years at the place I have been living for 4. Some places charge one, some don't. Rent can still go up, but changes to the lease that are "substantial" cannot take place unless I sign a new lease agreement. I have had to look up laws and advocate for myself a lot because of BS like this.
The tow company was mom and pop. They were not predatory and I knew that multiple illegal tows could get their license pulled. The minute that first tow sign went up, I was practically shoving my paperwork down their face. No way that could play the ignorance card after that. They still exist to this day and now have multiple locations. In fact, they are the assigned tower for my current complex too, ironically.
Finally, storage sheds or units are required by my state to be month to month. It's a state law that goes back to at least the 1980s, and I have had to memorize a lot of laws regarding storage for my job. So, the apartment couldn't force anyone to keep their sheds, so my neighbor cancelled at the end of his next month. Great guy. Lived in a 3 bed with a set of twins -- 1 boy, 1 girl.

As for this being "FAKE OR MADE UP," I feel like I have enough specific info to prove that it's not. And if you still don't believe me, oh well! I posted this for y'all's enjoyment; I really appreciate the awards and upvotes, but IDC about internet points. Thank you to everyone that did a thing and I love all the comments. That's the extent though.

r/MaliciousCompliance 11d ago Respect Silver Gold Helpful Wholesome Bravo!

L Maternity wear

14.1k Upvotes

This happened several years ago.

After onboarding a new job, I was told I could hire an assistant. The HR director, Kelly, handed me a stack of resumes, told me about a friend's daughter, and bumped "Kat" to the top of my interview list. Kat passed the tech test with high scores and interviewed well so, I hired her.

Kat showed up to work on time, had a good attitude, performed well on assignments, and was generally a pleasant person all around. After probation, Kat was excited to tell me that her last raise was enough to get an apartment with her BF.

It was a couple months after her raise I started to notice Kelly spending an inordinate amount of time talking to Kat. The convos sounded personal / cordial and Kelly was friends with Kat's mom so, I didn't think much about it... until one day Kelly barges in my office.

"Did you know Kat moved into an apartment with her boyfriend?"

"I might have heard something about that."

"Well, Kat is pregnant and her mom is devastated..." and proceeds to fill me in on the details on Kat's personal life.

Uncomfortablly, I interrupt acting like I have a lot going on.

"This really isn't any of my business. If there's something related to Kat's performance that we need to discuss, please fill me in but as for me Kat is doing a great job."

A few months pass. Kat's baby bump is starting to show. Kelly is again in my office.

"Kat is not in compliance with the dress code."

Last staff meeting, Kelly handed out a dress code policy with a collage various womens shoes and dresses and suits presumably cut from fashion magazines to assist us determine what was acceptable from what was not. I picked up the policy and the Clipart sheets with a stare reminiscent of Jack Nicholson's I'm Of A Mind To Make Some Mookie! Batman / Joker scene.

"Is she wearing something in the 'not allowed' clippings?" As I began to spread the clip art around my desk.

"She isn't wearing maternity clothes" as Kelly points to the bullet about maternity clothes in the policy.

"Well, the policy clearly says maternity wear is allowed. Kat is clearly pregnant and she is wearing clothes, so..."

"You know what I mean when I say maternity clothes. Clothes from a maternity store!"

I told Kelly that I would talk to Kat, which I did. Kat filled me in that there was some drama with her mom not liking her BF, that Kelly is involved. etc. etc. I just told her to read the policy and be sure she complies - and no matter what, to trust me: I had her back.

The next day Kelly is in my office telling me that Kat is again not in compliance with the dress code. At this point Kelly knows I'm getting frustrated.

"OK. I'll talk to her again. This time I want you present because I'm going to give her a formal warning and assign remedial training."

I bring Kat into my office with Kelly present and formally read off my prepared statement making it clear that it will go into her permanent file.

"Kat, you were given a verbal warning yesterday to comply with this dress code. Because it is not clear to me what is or is not a violation of this policy, you are to report to the HR office 10 minutes early every morning for the next two weeks for dress code inspection. Report to me if HR finds your dress unfit. If you are found to be in violation of this policy and are unable to correct your dress before the start of the work day, your employment will be terminated."

By the time I'm finished, Kat is tearing up and Kelly is staring at the floor, speechless. I dismiss Kat.

"I hope that this is the last I hear about this because if I do, I'll fire her." as Kelly, speechless, walks out of my office.

I told Kat not to worry about any of this; we have them where we want them. So, for a week Kat reported to me that her clothes were fine per HR inspection. At the beginning of the second week she was chuckling, "Kelly told me that I look 'very nice' today." Attitudes began to change and everyone was smiling.

I got called to the red carpet by Jim, the CEO. He tried to keep a straight face as he recited what he heard was going on and asked me to cut the remedial training short becuase it was embarrassing the HR staff.

Straight faced I said, "Well, Jim, if I stop the remedial training, I'd have to fire Kat. Company Policy clearly states that failure to complete a formal remediation plan is immediate termination. It is very clear... there is zero tolerance."

"You can't fire a pregnant woman for what she wears. I'm asking... no, I'm TELLING you to stop."

"Stop following company policy?"

Laughing he concedes "Ok. I am rescinding that ridiculous dress code policy effective immediately."

r/MaliciousCompliance 6d ago Silver Helpful Wholesome All-Seeing Upvote I'll Drink to That

L Unsuitable

6.5k Upvotes

Some background: I'm in Australia, I'm currently a 32 year old male and this occurred this year.

I used to do admin work in Defence and during that time I got rather qualified and experienced. Specifically in people management and training people. I then left the uniform for various reasons including depression caused by my time there.

I got a new job and intentionally got a position way below my capabilities so I could focus on my mental health while still working. It was a hotline for a government assistance programme.

This position was good for about 4 years. Over that time I started using some of my skills more and built up my confidence again. I also was acting in higher positions almost the entire time.

Initiating incident: So after all the Covid lockdowns finally finished there was a permanent spot in a higher position available. By this time I was the longest serving person remaining in the team and I was the most qualified. I knew they planned on getting the incumbent to do 2 roles, both of which I knew thoroughly.

Went through the interview process, answered all the questions, explained how I could do the role immediately without training, etc. Had to wait a few weeks to find out the result since it's still government and they don't do these things super fast.

Then I got told that I was found not suitable. I was floored. I asked for an explanation and all I was told was "it was a very competitive round." When I asked what I could have done to be more competitive I got the same answer.

To make things worse they asked me to train the guy who got the role. Immediately I brought up the duty statement which had the list of tasks for my role (remember it's super easy, basically just answer the phone and reply to emails). I also got out the public service level expectations and highlighted the appropriate bits for my level.

Cue malicious compliance Since I wasn't suitable to work at higher levels, I immediately stopped all work that wasn't at my level or in my job description.

To say this put a dent into the extra work I was doing would be an understatement. I used to help out management with sorting out interpersonal disputes, I used to run a bunch of reports to find and sort out work that was missed, and I used to help the other teams do their work.

So at this point my days became super easy. I would do about 10% of what I used to as that 10% was my actual job.

The training I was doing was directing the guy to the procedures and if he had questions directing him to ask a supervisor.

It was about a week of this before management noticed the training wasn't very in depth. One by one they asked me what was going on. Our structure had 6 supervisors at the time. Each and everytime I said the same thing. "Unfortunately I was found unsuitable for the role so I can't teach someone how to do it."

To say they were pissed would also be an understatement. But they tried to stay professional.

They then started questioning why I stopped doing all the extra work that I had been doing for years. I directed their attention to my duty statement and asked where it lists that work. They said the extra duties as directed. I then asked how that aligns with the level expectations (which are surprisingly clear and helpful). At this point most stopped trying.

During all this sudden free time I had I started to search for a new job. It only took 2 weeks to go for interviews, be found suitable and get a new job. Apparently I'm incredibly competitive at this level. Who knew?

The fallout: The new job is significantly easier, at the level I was "unsuitable" for and gives me much more money than they were offering.

Additionally, I have kept in touch with some people there, the management are floundering as interpersonal problems are cropping up, the team can't keep up with the work load and at least 3 more people have gotten new jobs with at least 2 looking for other employment, leaving 1 person left in the hotline team that will know what they're doing.

It's a shame really because I liked that programme and probably would have stayed for a long time.

TL:DR I was found unsuitable to work at higher levels so I stopped working at higher levels, watched things break while I got a new job at the higher level.

r/MaliciousCompliance 23d ago Narwhal Salute Giggle Silver Helpful Wholesome Bravo! Ally

L My Cousin Thought She Was Being So Clever. It Did NOT Work Out For Her.

16.0k Upvotes

So here’s a malicious compliance story that made my family laugh for years, and still does.

A good few years back, I was about 24-25 years old, I went to Cyprus with my grandparents to visit relatives. My grandparents originally came from there and moved to the UK when they were like… 16. My cousin, 14 female, also came along.

Now it’s important to mention that we’re Greek Cypriots. Certain things are expected when we visit relatives. Such as helping out with things if we can, and offering our help for whatever our host might be doing. It’s also worth mentioning that I have a sight problem, but I’m extremely independent in spite of it.

So we were visiting relatives and every time I offered to help out, either taking dishes into the kitchen, bringing them out of the kitchen, washing up, even getting a glass of water, I kept being told to sit down, they could handle it.

I didn’t understand why, as I’m perfectly capable. I thought it might be to do with my eyes.

One day we were visiting a great auntie of ours, who owns a little summer home by the sea, not too far from where we were staying. Now when we visit this auntie, I always go swimming. She’s literally not even a couple of mins away from the sea.

Now as I went to offer my help to my great aunt, I hear my 14 year old cousin talking to her in Greek. Another important note, I can’t string together a sentence in Greek. My father is English and had something against us speaking Greek. But although I’m not a fluent speaker, I can read, write and understand Greek. My family doesn’t know this. They assume that because I’m not a fluent speaker, that they can basically hide their conversations between other people

My cousin was telling my great aunt how clumsy I am. How stupid I am. How I’m a little… soft in the head. She was saying it in Greek. She thought I couldn’t understand her. But I knew exactly what she was saying, even if I couldn’t string sentences together myself, I knew what she was saying about me. I added 2 and 2 together, and realised my cousin was very obviously telling all my relatives this. She did it, because she thought she’d get praised if she helped bring out the food without me. I was angry, but I knew the perfect revenge.

We ate lunch, and after we were finished eating, my great aunt asked my cousin for her help to take the dishes in, and do the washing up, as she’d been on her feet most of the morning, preparing the food.

My cousin looked at me, knowing my great aunt couldn’t speak English and said “Hey OP, auntie needs help taking the plates in and doing the washing up.” Because now, she was bored, and expected to run off to the beach and leave me doing the hard work of cleaning up after.

So I looked at her and said “But I’m too stupid and clumsy, and soft in the head, to help auntie out. Besides, she asked for YOUR help. Not mine.” She went pale, realising I knew what she’d said. But she doubled down. “I helped bring everything out. You could help take it all in.” I laughed at her, picked up the book I’d brought with me, and got up from the table. Grabbed the towel I brought with me, and went to walk off. My cousin started whining to my grandparents that I wasn’t helping her. My grandmother looked at her and said “You made your bed. Now you lie in it. Your cousin caught you lying about her, and now she can go to the beach, while you help your aunt.” My cousin went completely white then.

So I went to the beach. Swam for thirty minutes, then chilled out on a deckchair, reading my book under the shade of a nice umbrella. By the time my grandparents called to me that we were heading home, my cousin had spent all of it helping to wash up, and dry things, and put them away. She hadn’t gotten to be lazy and go to the beach, to enjoy the sea.

I could’ve helped her. I simply decided that I wouldn’t, as she never earned my help. Since then, every time we went to a relatives home, and she was asked to help, I watched with a smirk on my face. To this day, (I’m 37 this year) I still won’t help her.

She made out I was incapable to people. So now she suffers the consequences. It’s the malicious compliance that keeps on giving to me.

ETA

Answers to some common questions.

1: I was born with Congenital Cataracts and I’m 85% blind.

2: This didn’t actually start out as something to carry on for years. I don’t actually carry it on myself either. It started out as a ‘consequences for her actions’ type lesson. The family picked it up, because she wouldn’t admit to the lie, and no one liked her lying. They don’t actually make her do extra chores when I’m not there, as the whole thing started because she said I was ‘incapable’, so the family basically told her she had to help out her ‘incapable’ cousin.

3: The family carried it on until this point, because she refuses to admit to the lie. To this day, over a decade later, she still says that I’m incapable, clumsy, soft in the head, to any relatives that will listen. She’s now a full grown adult, who refuses to let go of the lie, so the family has kept up her narrative, because she won’t let it go.

4: Some people have asked if my grandmother knew what was going on before I confronted my cousin. She did not. After I caught her lying about me, and used her words against her, my grandmother straight away asked my great aunt, in front of us both, if my cousin had said that. My great aunt confirmed it, as she didn’t know my cousin was actually lying. I’d already put 2 and 2 together and realised this was probably what my cousin had been doing with everyone we visited. My grandmother was one of 10 siblings that made it to adulthood, and my grandfather was one of 6 siblings that made it to adulthood. We visited a lot of relatives. So once my grandmother found out my cousin had done this at my great aunt’s, my grandmother dug around and found out what I’d already guessed. When my grandmother asked exactly WHY she thought that it was okay to do this, she doubled down, and basically claimed it was true. So my grandmother told our relatives, that this was absolutely NOT true. She also told them, that as my cousin refused to admit to the lie, that they should treat her as the only capable one when I was there. If she wants to lie about her family, my grandmother asked they act towards her, as if the lie were true. If I was incapable, then I couldn’t possibly help out, but my cousin was NOT incapable, she’d be required to do the stuff they’d normally ask of me.

Please don’t get me wrong. She wasn’t asked to do anything OTT, like cleaning hunted kills, paving driveways, or herding cattle. She was asked to wash dishes, carry dishes in and out of the kitchen, drying and putting away clean dishes. Simple things asked of anyone. They just made a point of only asking her when I was there, because of her refusal to admit to the lie. She’s 24-25 years old now, with her own place. But she still goes around telling people the same lie about me. My grandparents didn’t know about it, until I confronted her with it. They just made a reactionary choice when they found out what she was doing.

r/MaliciousCompliance 10d ago Silver Wholesome

L "If you don't agree with me, leave right now!"

5.6k Upvotes

Here I am again folks (after 5 years I guess), with another professional malicious compliance.

In June of 2021, I joined a tech startup (last-mile grocery and food delivery app) as financial controller. I was told my task is to bring the gross profits into black within a year and before next round of investment / fund-raising.

The senior team comprised of me, Group CFO, COO and head of grocery. The CEO was stationed outside in another country.

The CEO comes to the country within a month of my joining but does not bother to meet me. I say ok no problem, keep your head down and do what you are tasked with. Within 2 months, I have the grips on operations and financials and I have laid down my plan with Group CFO and he agrees to it. I make some changed in my team and I get to working on fixing things.

During October, one of our competitor raises $85 million in investment and our CEO is irked. He comes again and starts an impromptu investment round. The conditions are better than before so we get an offer of $50 million (because our overall plan was a lot smaller and realistic than our competitor). The CEO rejects the offer he needs an offer of at least $100 million to beat the competitor.

Luckily, we get offered $200 million but the CEO refuses citing this is greater than what I need and goes back without accepting anything.

Come February, Group CFO suddenly quits (But I knew he quit since our funds were depleting rapidly and the economic conditions in the country and globally were getting worse).

I have an emergency meeting with COO and Grocery Head and tell them that we need to rationalize our expenses further and this is the plan; according to which, we will be profitable by June 2022. They agree to it and I get to work with my team. The CEO again does not talk to me and the CFO post remains vacant despite me being next in line and eligible for it.

Come March 2022, My plan is on track and we are expecting profitability a month earlier in May 2022. I plan to take a week-long vacation and travel abroad with my spouse.

In the 3rd day of vacations, I get a text from COO that I need to come back as something has happened. I tell him I'll come back as planned and not to worry. I come back and find out that the supply-chain team made an error and bought inventory $30 million more than planned for the festive season coming up in May. In my absence, the grocery head gave the go ahead without consulting me and the error was only identified once the vendors started fulfilling the order. This has shook our overall plan and our cash funds are at bottom.

Mr. CEO comes to know about this (I was the one to inform him) and he immediately comes down and started literally abusing me and other members of the team verbally. This is his first ever face-to-face meeting with me. I was quite taken aback by his rudeness and hurt as he put all blame on me saying I am the CFO (when I was never appointed as such so no payments / purchases were approved by me. They were being approved by COO / Head of Grocery).

This verbal abuse goes on for about a week during which I had broken down twice in front of my wife as I had never faced such horseshit before in my career and I had worked really hard to bring the company where it was at that point. The CEO warns us that whoever is found guilty of negligence will be fired on the spot. This is where the malicious compliance begins.

I prepare detailed documents pointing out my plan and who approved the extra purchase and how I was consulted only after the error has occurred. I even prepared a plan to sell of the excess inventory and bring the money back in the fold. I try to reach him to explain but he brushes me off every time saying you cannot be right.

After 7 days, the CEO calls us in office on a weekend. I arrive and head of grocery is there. They are arguing and it is getting heated up. It gets so heated up that the head of grocery, shouts back and leaves citing that he quits.

As soon as leaves, the CEO pounded his fist on the table and shouted "If you don't agree with me, leave right now! Only I know how to run this company and if you think I cannot work without you, think again!"

The moment I heard these words spewing out of his mouth, I switch to auto-pilot, I type in my resignation, e-mail him right there, get up and say to him: "please check your e-mail, my notice starts now."

I leave the building before he could respond. Immediately, I call up my one of my ex-boss / mentor and tell him I need to meet him.

We meet, within a week, we planned to start our own consultancy firm and six months from then, our firm has started to grow. We are working on our startup, setting up another business and managing top-tier clients.

Then... I get a message from that CEO through the COO after a few months of my leaving: " Hey.... we need your help managing the books and finances. Our position is really bad."

I simply say "The CEO won't agree with what I have to do to fix the company, and I don't work with clients who don't agree with me".

TL;DR: The CEO dared to leave if you don't "agree" with his tactics. I accept his challenge, resign on the spot and start my own firm whereas the CEO and his company are on the verge of bankruptcy.

r/MaliciousCompliance 16d ago Gold All-Seeing Upvote Take My Energy Wholesome Seal of Approval Silver Wholesome Bravo! 2020 Veteran Helpful

L Bossy Co-Worker Screws Himself out of a Promotion

11.7k Upvotes

I thought about this one today and it made me smile, so I thought I’d share.

My first job out of high school was a big deal for me. It was a simple data entry job that I took very seriously. I started moving up very quickly. With so many young entry-level employees, turnaround was high, and I guess sticking around made me stand out.

I was soaring in that company. Before I knew it, I was a supervisor over a team. In the department I was in, there was only one other supervisor. We worked very well together and agreed on almost everything. The two of us made a full training for our department, a department policy sheet, and conducted all direct employee contact.

Our department was doing so well that our manager was recruited by another department for a much more lucrative role in the company.

The new manager was the nicest man alive, but as an outside hire, he didn’t know anything about how we ran things. At the same time as he was getting acquainted with us, the other supervisor went on maternity leave. I was the only lead in the department left that really knew what they were doing.

It sounds rough, but I blossomed under these circumstances. I helped find our new acting supervisor whom I’ll call Trevor. I went into all meetings with my manager to take notes and help him understand what we were discussing. I hired all the new staff members, from talking to the recruiter, conducting the interviews, and making the call to offer the position. I was running the show and I loved it.

Our new manager was not really grasping things and told me he was thinking about leaving. I was sad to see him go. He then told me that he thought he would ask them to have me backfill his position. This would have been the opportunity of a lifetime.

A week later, my manager told me that he talked to the director, but the position wasn’t going to me. It was going to the acting supervisor, Trevor. Apparently, this guy had been schmoozing while I had been working. I hadn’t even been paying attention to him. Trevor had become buddy-buddy with the director by spending all his time in his office and going drinking with him at the driving range.

I was heartbroken, I wasn’t aiming for the job until my boss suggested it to me. I had gotten my hopes up only to be crushed.

I tried to shake it off and get back to work.

I oversaw department projects. I had one that required thousands of entries on an Excel sheet. I assigned our staff to the project and did my share. At the end of the day, I had gotten the sheets back from everyone directly under me, but nobody on Trevor’s team had emailed me theirs.

I went to one of their desks and asked about the project. The person I asked shyly told me that Trevor told her not to do it. When I asked her why he would say that. she told me that he said I wasn’t her boss.

I was shocked. This is how we had done every project since we had opened the department. What was he thinking telling people not to do it?

I could explain the small ways that Trevor constantly was trying to undermine me, or the almost jealous behavior he displayed toward me, but this story is long enough.

I'll just say, while shocking, it wasn't out of character for him. I had always been able to keep him from causing damage in the past and this didn't need to be any different.

Then I realized what a golden opportunity this was. I decided to maliciously comply. I just nodded and thanked her for her help.

The next day, the director called the manager and supervisors into his office. He asked me why the project wasn’t completed the day before. I shrugged and told him I had sent it out to the team like I always do and had even done a chunk of it myself.

I looked at Trevor. The look he gave me. He was pale and looked at me as if I was about to sentence him to death.

When Trevor eventually tried to explain that he told the staff under him not to do it, the director asked everyone but Trevor to leave.

The project had been related to payroll and Trevor had royally screwed over the payroll staff. Our director was livid. He was in there for over an hour. I heard the director raise his voice more than once, which was wild.

The doors and office walls were glass, so when I passed the office a bit later, I saw Trevor with his head down while our director was shaking his head and moving his hands in a very animated manner.

A week later, the other supervisor returned, and Trevor was asked to return to his old position under her.

I was offered the position of manager soon after, which I gladly accepted.

r/MaliciousCompliance 11h ago hehehehe

L Disregard my three decades of expertise? Fine, I get paid the same.

1.5k Upvotes

For just about the last three decades, I (58m) have been designing software. I've gotten pretty decent at it, too. There are of course challenges, like insane business requirements, or ridiculous deliverable timelines, or micromanaging product owners, or the ever-popular design-by-committee; but the worst, and I mean WORST, is that everybody who uses software thinks they know how to design it. (Spoiler alert: they do not.) There are design rules. There are best practices. There are laws. There are nuances to accessibility and localization. There are technical constraints. Try to explain that to a stakeholder who can barely spell HTML and thinks they're a wiz with MS Paint, and savor the empty stare and vacant eyes. But hey - they've worked there for years, so they know best!

Well. A few years ago, I took a gig at a small software company with a complex and well-established, if antiquated, niche software product. They wanted to modernize it and bring it to the web. Excellent - just what I specialize in. I settled in for a few months of learning the software, the customers and their needs, and the industry it served. All was hunky-dory while I was off on Research Island, but the time came to start putting actual proposals together and doing some testing. This is where the real fun started.

The team leader I was assigned to was a mediocre dev who'd failed upward into management, and argued with every damn thing I said or proposed. No, Bert, the buttons should NOT all be scattered randomly on the page. Yes, Bert, colors do actually need to be consistent and mean something. No, Bert, you shouldn't create a new custom widget to replace a well-established HTML control because you didn't like the thickness of a line. And so on. And because dealing with this yutz wasn't enough of a challenge, the business dev guy they threw at the team demanded that we create all specs and design artifacts during daily 5-hour workshop meetings, where everybody could have a say about everything. In Elmo's view, nobody would be above anyone else with their annoying "skills" or "knowledge" about anything. No, we would all talk it out, and hey, remember kids, there are no wrong answers! As a bonus we'll hold a vote on every decision, because yeah, your uninformed opinion is just as valid as my three decades of experience. Design patterns which would normally take me about an hour of wireframing took five people a full week, and the "design" they settled on sucked wet farts out of dead pigeons. Trying to tell the team that I could generate some examples they could then take and adjust went over about as you'd expect: not at all.

The cherry on this crap sundae was the dev they brought in to prototype the thing. In a final attempt to help move things forward, I slapped together a very quick wireframe mockup in HTML, which sent Ernie the dev into paroxysms of fury. How dare I invade his domain and create any code? That was HIS job. He demanded that he was the expert, and I should let him take care of everything. For reference: he'd found Google's Material Design site and did a copypasta of their generic framework. Zero customization, zero color, zero personality. It was like selling a house with drywall installed, but no finish. As expected, his work was shit, and any feedback or suggestions, no matter how politely framed, were met with not only scorn and derision, but anger at my temerity to question his skillz, meager as they were.

By now, not only was I a trouble-making elitist who thought I could do a better job than the team (gasp - I could), but now I was a complainer. Middle manager Bert went and whined to his boss, who called me on the carpet for 15 minutes just as I was on my way out the door one Friday. I didn't know what the hell he was talking about, but apparently I wasn't a "team player". I was instructed to only provide input when asked. Period.

Malicious compliance incoming.

I sat in meetings for hours, watching the clownshow and counting down to lunchtime. Nobody asked my opinion, so nobody received my opinion. Questions to me were few and far between, and my replies were as neutral and generic as I could make them. At the end of the week, I started getting uninvited to the workshop meetings. Since that was my only deliverable, I sat at my desk with nothing else to do. At all. After all, I wasn't supposed to do anything without being asked.

After about two weeks of this, I figured I'd cover my ass a little, and asked Bert's boss if there were any changes in his instructions. There were not - apparently I was doing exactly what they wanted. So, back to my desk and more hours of waiting to go home. I didn't think this would go on forever... after all, the executive team who hired me into this role knew for a fact they needed my expertise, their customers informed them almost daily of how outdated the software was. So I sat and did online training and read professional journals and surfed Reddit on my phone, all while watching the frantic pace of ready-for-the-dumpster software being developed all around me. And sat. And waited.

For three months.

These idiots actually paid me to sit on my hands for more than three months. Now, although these clowns were utterly incompetent, the people who ran the company weren't. At some point, they were going to discover what a garbage pile their minions were carefully splooging together, and somebody was going to be blamed. Pretty obvious that the guy who hadn't participated for a quarter year would be the designated scapegoat, so I found another position and bailed before they managed to pull their head out of their asses long enough to find somebody to fire. As I was strolling out the door, they were planning on a big release to introduce their "All new updated wonderful product!" To be launched after "all the bugs were ironed out."

It's been three years since I left. The product never launched.

To those who say, "I'd love a job where I don't have to do anything!" I'm sure for some people that would be heaven. But for me, having no purpose was a waste of life. If I'm going to spend my time on something, it's going to be something where I can make a difference. Anything else is a waste. Plus, the days draaaaaaaagged.

tl;dr: company hires design expert to update their product, but idiot co-workers sideline expert and spend months designing a project that never launched, then pay 3+ months salary for expert to train and interview for new job.

r/MaliciousCompliance Oct 06 '22 Wholesome Bravo! Bravo Grande! Evil Cackle Spit-take Silver Gold Helpful

L "You should fire us!" "Ok."

16.5k Upvotes

My family runs a small trucking company. Depending on where you are in the world, you might call us a P&D company, a Final Mile company, a White Glove company... basically we handle the kind of stuff that you might buy to have delivered to your home or business, that's too big for someone like UPS to deliver, but not big enough for a tractor trailer to haul, and/or stuff that actually needs to be brought into the home and set up, like furniture, appliances, etc.

A lot of what we’ve hauled over the years is stuff going to small stores that can’t take delivery by large truck, construction sites where large trucks can’t get in and out, neighborhoods and apartment complexes… we don't work for the people buying the stuff, we work for the people selling or shipping it, but as we tend to see the same business owners a lot, we've developed great relationships with them over the years.

We don't get rich, but we've been pretty comfortable over the years. Our one major stressor has been a long-time shipper who has - or rather, had - become increasingly demanding as time went on.

Now when I say 'long-time' I mean it. We made our first delivery for them over fifty years ago. Our company has been doing business with them longer than any of their current employees or management staff have been there. There was one point, not too long ago, where the retired guy who came in a few hours a day to sweep our warehouse because he was bored sitting home, literally knew more about this shipper’s systems than their senior field rep who was supposed to be ‘supervising’ our operations.

We have been a small, but vital part of their network, for so long that almost no one there really realized how much we did for them.

We’ve seen field reps come and go. Some have been great, some have been a little challenging, but most have – once they realized what was going on – largely left us alone to do our jobs. One even called when he took over our area to ask who we were, because his predecessor had no notes on us at all, because they’d never had to visit. We’ve just been (mostly) quietly plugging along, taking care of their customers, in some cases for generations.

Well… the latest rep… was a genuinely unpleasant person. He was arrogant, abrasive, casually insulted our employees… honestly it’s not worth getting into the minutiae here. He wasn’t someone we wanted to work with. But I’m able to put on a happy face and get along with about anyone, when needs must, so onward we strode.

As I said earlier, the shipper had been getting more and more demanding as time went on. Systems had been getting harder to navigate, inventory had been getting harder to track, phone trees had grown into Banyan nightmares, more and more layers of bureaucracy had been added, and with every change they’d grown less agile, slower, more difficult to deal with.

One day the field rep called because he didn’t like how we’d answered an email. Not that we hadn’t answered it, just that he didn’t like the manner in which it had been answered. After decades of dealing with this shipper, being micromanaged to that level was not something that we were interested in. The manager here who was dealing directly with him tried to defuse the situation, but it kept getting worse until the field rep said, “If you aren’t happy with the way things are going, maybe you should just quit.”

Oh.

Ok then.

We started running the numbers, looked at all our other business, decided that we could, indeed, go on without them, and then I called the field rep to have a frank conversation with him.

And then I wrote a short, polite, direct letter to our customer of over fifty years telling them that we were firing them.

We didn’t just pull the plug. We gave them a full 60 days’ notice, so they’d have time to get something worked out.

And… they didn’t.

We’ve always been here for them. They’ve never had to worry about it. They had someone they thought was going to be a replacement, but… well… as of today most of their customers in this area haven’t had deliveries in a week. Some, longer than that. Many don’t know when they’ll get their next shipment. That field rep might still have a job when all is said and done… but it’s not our problem anymore.

Our phone keeps ringing, people looking for their freight from that shipper. “Sorry, you’ll have to call them…”

UPDATE 11-28-22

Sorry it's been so long, but I kind of wanted to let things settle down before I wrote anything else.

For almost a month our office got daily calls from people looking for their orders. A lot of the regular customers had my and my partner's cell numbers, and we got more than a few calls directly. My most recent call was a guy I've known since the early 90s desperately trying to track down a replacement order that just seems to have evaporated. Sorry... can't help...

We have picked up enough new business that we're not worried about the future. We did have to let a coupe of people go, but our remaining employees are happier dealing with the new customers, our working hours have settled down, and we just took our first four day Thanksgiving weekend in probably fifteen years. My wife kept saying how weird and wonderful it was to have me home for the entire holiday, and for my part it was the best Thanksgiving I've had in a long, long time.

The new company is still struggling to keep up, let alone catch up. We've been told that the old field rep is 'not in a position to be able to treat people like that anymore,' but haven't been told exactly what has happened to them. Their replacement in our region is burning the candle at both ends trying to keep up with his regular work, and get the new company straightened out.

One of Old Customer's biggest customers in this area told them that if they wouldn't commit to sitting down at the table with us to try to get us back, they were going to look at taking their business elsewhere. We didn't ask for that, but we said we'd be willing to talk if they came to us. They haven't. The new field rep said he passed on our willingness to talk, but that Higher wanted to stay the new course for now. Their call, and I'm honestly not upset about it.

The new field rep sees the problems we've seen, and it seems like Higher does as well. We handled that business here for a long time, and were pretty emotionally wrapped up in it, and we told New Rep that we were sorry to have put him in this position; he said - paraphrasing - 'no, no this is our fault; we put ourselves in this position.'

I heard through the grapevine that we were one of over a dozen service providers to quit their network around the same time (in the space of a couple months) and asked New Rep about that. He clarified that it was over a dozen East of the Mississippi and that there were "a bunch" more in the Western region. Putting two and two together, we estimate something close to 15% of their providers. That's been a wake-up call to them; hopefully they'll work toward fixing some of the longstanding problems.

Like so many things in life, it seems like this was something we should have done a long time ago. I still see a lot of our old contacts, and it's nice to have the time to actually stop and chat with them, instead of being on the run all the time. One of them invited my family to his place in the country next spring, and another wants to get together for lunch next week.

This is good.

r/MaliciousCompliance 22d ago Helpful Wholesome Bravo! Bravo Grande!

L Short staff cleaners but you want it clean ?

5.2k Upvotes

I heard this story at a union conference about 5 years ago. It was presented as one of the union victories for the year. There was a company who employed around twenty or so cleaners. The award agreement for the amount of cleaners worked by square feet of floor space, number of toilets, number of hand basins, number of staff kitchens, bins etc. Both union and management had got to the same number and the staff were worked fairly.

After a couple of years new management take over and stop using casual cleaners for backfill for leave etc. This means each day they are basically short staff not making the agreement terms. Than a couple staff leave and not replaced. Management start complaining that the place isn't up standard and customers had complained. They threaten the staff with punishment etc. One of the cleaners calls the union and union calls an industrial dispute with the employer.

In the dispute the employer has no where to go on this. The award spells out the formula for staffing and the union basically say if you don't like we will take you court and you lose after spending a heap of money. HR argue but basically agree to employ more staff and put some casuals on. They say well it may take a few weeks to advertise and interview etc etc so you will have to be patient. There was a real feeling that they were not going to try to hard

The union says sure on these conditions 1. You can no longer threaten punishment about work due to the short staffing 2. you try your best to get staff 3. That cleaners will clean only the amount covered by the award each day 4. any complaints to be given to the union not the staff during this time.

The third point becomes the sticking point but HR agree on the condition that cleaners make the customer side of the business a priority. Its agreed upon. The union leave with the distinct impression HR will drag their feet on employing new staff. The union goes to the staff and say what's happened and the staff are unhappy about not getting staff immediately. The union organiser tells you only have clean so much space so focus on the customer side of the business and we ask you than not to clean any of The HR staff offices, tea room or toilets. The same goes for the executive staff area of any department managers office. Don't even empty a bin there. Be completely compliant with the offer.

So after a week HR hasn't advertised or employed any new staff but the cleaners report that all the office kitchens in HR and executive look untidy and the bathrooms smell a bit. Bins are filling up fast etc. At the beginning of the second week the union gets a phone call about cleaners not doing their work from HR. The union asks is the customer side clean and they agree it very clean. Well the union says this is our agreement. Still HR doesn't advertise for jobs. . By the end of second week the CEO asks the cleaners why the offices look terrible. The cleaners say ring the union. There is complaints coming from everywhere in the company about the state of staff amenities etc and the CEO is unhappy The CEO rings and organise a meeting with the union for the next day.

BY this stage the executive office bins are overflowing, the managers offices are dusty. The bathrooms are far from clean and since no cleaner been in there , there is no soap or toilet paper. In the meeting the CEO asks what's going on with your union members. The union organiser explains about their deal with HR and the short staffing. The union organiser state we have been completely compliant with what was asked of us. The CEO claims he's was unaware The CEO is livid. HR is rang and asked to explain. HR gets blasted and jobs get advertised that day. A deal is struck for overtime for any cleaner who will clean the offices of the executives.

The union had the extra staff employed within two weeks(plus a casual pool) . Some of the union members picked up some handy overtime money too. Every meeting with the company after that was highly productive for the union and it's members.

r/MaliciousCompliance 8d ago Silver

L Say "Yes!"

1.2k Upvotes

Long time Creeper, first time Poster. Hope the structure is ok. If not, please forgive me.

Me: Me SM: Store Manager DM: District Manager

Years ago, I used to work as a Hardware Manager for a (now defunct) retail company in Canada, who's name started with an "S" and ended in "ears"

In the spring time, we were setting up for the inevitable warmer weather, and we unveiled this absolutely amazing BBQ. Kenmore made by Charbroil, 5 burner 75000 BTU, with a 10000 BTU side burner, stainless steel construction with cast iron grill, all for the low low price of $499.

The exact same Charbroil sold for $899 at the time, so as you can imagine, it was very popular. Maybe sold.....12 to 1 of it vs any other BBQ in my department.

Also, due to that, I rarely if ever had any on hand, and would have to special order them for customers. I begged and pleaded with my District and Logistical Managers to send me 100 of the things, because I know I would have been able to sell them, but they refused.

Now, at this point in the company (2012) The Canadian operations of the company were going through some transitions, and they had recently initiated a "Say Yes!" policy. Say "YES!" to the customer, whenever possible to complete the sale, and secure that excellent, salesman/customer relationship. The customer buys a BBQ and asks if we can throw in a cover for free?? YES! The customer doesn't have tools at home, and asks if we can build it in store for them? YES!

You get the point.

So, June rolls around. BBQs are flying out of my department at an alarming rate, with a majority of them, being this Kenmore BBQ. It's Wednesday, and a customer comes in, after hearing about the price, and his BBQ had just broken on him the day prior, and he's got family coming this weekend.

Me: "Well I can order it in, we've got another truck arriving Friday, so it may be on there, but I cannot confirm. If it's not on this Friday's truck, it'll be on the following Tuesday truck for sure."

Customer: "I can't take that risk man. Is there any way that I can buy the floor model?"

Now, to note, selling floor model BBQs wasn't really allowed during the traditional BBQ season, but since the customer asked....

Me: "Yeah for sure man!"

Customer: "Do I get any discount off for the floor model??"

Me: "Ordinarily there would be if it were closer to clearance time, but with it being pre-built and ready to go right now, I think you're getting a decent deal, with no extra hassles" (Utter BS, but w/e that's neither here nor there)

C: "Alright man, I'll take it."

So I get it packed up, wheel it out, and walk by SM, and she gives me The Look. You know the one. The "You weren't supposed to do that" Look. Hey, I was just saying 'Yes'.

Next Day

I'm sitting in the center office, stuck on a conference call that could have been an email, listening to the ramblings of sales numbers and things I'm not too concerned about, because I was good at my job and my numbers were good. (At that point, I was up 25% over the previous year)

Then something jerks me out of my lulled state of boredom. It's DM, with whom I don't get along with at the best of times.

DM: "Just going over hardware sales, DefsNotRandyMarsh, I noticed that you sold your floor model Kenmore BBQ. That's our #1 selling BBQ right now, why would you take it off the floor before clearance?"

Me: "Well DM, I had a customer come in, and they were in a bind, family coming in from out of town for a huge get-together, and his previous BBQ had just died on him. I attempted to show him other models, but he was set on this one for obvious reasons. I told him I could order one in, but I couldn't guarantee that it'd arrive on my Friday truck. He then asked if he could purchase the floor model, and I, remembering the last few conference calls and your guys' introduction of our new "Say Yes!" Policy, looked at the customer, and I fuggin said YES!"

I immediately heard roughly 7 people laugh and then mute their call

DM: "Appliances, we have a new Bosch dishwasher arriving......." At this point I tuned out.

5 minutes later, the call ends. I grab my notes, walk towards my department, and then there's an announcement over the intercom....

SM: "DefsNotRandyMarsh, please report to SM's office."

Oh this is gonna be good....

Me: "You wanted to see me?"

SM: "Why is DM calling me literally as soon as your conference call has ended?"

Me: recounts story for SM

SM: "You know she doesn't want you on any conference calls from now on, right? The CEO and COO were on that call."

Me: "Whoops...but also not whoops, because you know I hate conference calls..."

SM is just glaring at me, but smirking at the same time.

Me: "Soooooo can I go sell some BBQs now?"

SM: "You're lucky you can sell..." (She was joking around)

So I headed on back to my sales floor, and continued to sell 3 more of the BBQs without them even being on display.

Aftermath - They were serious about me never being on anymore conference calls, they were all handled by the ASM from then on, and he just gave me notes, and the gist of what the call was about, but even that, could have been an email. CEO & COO remembered me when they made a visit to my store a few weeks later. DM tried to rush them past my department when she saw I was working, but the CEO made a point to stop and say "So THIS is the Outspoken Hardware Salesman that I've been hearing so much about". Him and I laughed, while DM looked like she wanted to murder me.

I also finished that quarter, 33% up for the period, the best increase in sales the company had ever seen in our district at that time. I left the company in October 2012 after 4.5 years, and the whole company shut down roughly 5 years later.

r/MaliciousCompliance 3d ago

L "We don't care how understaffed you are, every customer must get priority service"

1.4k Upvotes

This was a while ago, before I managed to claw my way out of the hotel industry. Turned into a novel so there's a TLDR at the bottom.

Used to work in a hotel with about a thousand rooms. All employees were being "crosstrained" when I came on board which essentially meant rather than hiring enough people, every "idle" 5 minutes was to be spent helping out one of the other drowning departments.

Most of my time was either dedicated to service or reception, but we got plenty of housekeeping & tech department odd jobs thrown our way too. This was pretty normal since tech were by far the smallest department, around 3 people for 1000 cheaply constructed rooms, and housekeeping were also tiny for the impossible amount of work they had to do.

So what duties could be expected in reception? - replace door batteries, light bulbs, unclog drains - restock tea & coffee, coffee makers, kettles, hairdryers, TP, anything guests were missing/ran out of after they checked in - room service for any COVID isolation cases - ticket stubbing for events - manning the bar - garage duties (there was a whole rental thing going on and properly returned rentals were a rarity) - anything else that was flung at us with the label "urgent" (like room tours & occasionally even making our own staff lunches)

Ignoring our repeated requests to cut down the number of available rooms until we had enough staff to actually PROVIDE the service we advertised, management also informed us we were there to placate the after sales cases (disgruntled customers rightly pissed off that they don't get what they're promised). So after months of going by the book, I finally found myself a comfortable little loophole.

Any tech or housekeeping issue was obviously higher priority than reception since for example not having toilet paper or working lights/drains/doors was an unacceptable condition for guests, so waiting 2 hours to be checked in or book breakfast were preferable by far. Having 2-3 receptionists on shift to man 3 phones, emails, scanners & printers for guest registrations (yeah we still had 1 foot in the 90's), and trouble shoot reservations, one of us would be on the desk checking people in, if another was available they'd be on digital responses (just taking one call after another while working through emails), and I would take every single tech and housekeeping job that came.

If any of use received complaints we'd explain the situation: "I'm sorry but there's currently an emergency [insert technical/hsk issue here] that will have to take priority. If you'd be so kind as to wait in line until my colleague comes back he'll see to you upon his return."

I'm pretty resilient when idgaf anymore so I told them to put any difficult guests in my line too unless their problem was high priority. Whenever I got back I'd have 30 mins to 2 hours to work through the line before the next thing would come up and I'd apologetically leave. When they demanded an explanation or just started yelling I'd simply explain our duties, and say I fully agree that this is not a comfortable condition for guests to be in, and they in turn would agree that providing toilet paper and other essentials needed to come first. Naturally wanting to provide all customers with the tools to improve their future experience, I always rounded off these kinds of conversations with a warm thank you and an "If you can think of any suggestions that might improve your and other guests' future experiences here, please let us know on trip advisor - feedback, of ANY nature, is always valuable to us"

Reviews came flooding in that were either talking about a massive dip in quality or how understaffed/poorly managed the place was, but funnily enough I never heard one bad word against the staff. Management didn't make a big change to the hiring policy so I eventually left, but last I heard almost everyone had quit not long after I did and the place has since rebranded, presumably to get away from the rating that dropped a couple stars.

TLDR: We got a shitload of duties from other departments thrown at us. These duties were higher priority, so instead of cramming them into our already full workday I just dropped whatever I was doing, encouraged my colleagues to continue about their shifts, and send the complaints my way. My duty to the guest experience allowed me to inform them that they could rate us since it was the only thing that might bring actual improvements to the quality of their (next) stay. Trash guest experience >>> trash reputation.

r/MaliciousCompliance 17d ago

L Stay In A Receptionist's Place? Okay! (This post is long af)

3.8k Upvotes

CONTEXT:

I worked front desk at an optical store for 2 years. I had no experience and knew nothing about eye health when I started. Over time, I learned to do contact lens training, how to work the machine for glaucoma testing (Visual Field Testing), how to adjust glasses and a little bit about sales. There was a fire and we had to relocate, which brought on a lot of stress to boss lady (we'll call her Mam). We ended up losing our tech who did the contact lens trainings and visual fields and our lead optician. Being the type of person who doesn't like to see others struggle, I always offered to help whenever I could- especially if the patient was nice.

When we reopened, Mam's husband came to work at the office as manager, which at the time I thought was nice because I'm sure she needed the extra support (we'll call him Sir). He knew nothing about optical so he was also training while managing. The problems started on opening day with Sir and I. He wanted to play meditation music and forest sounds, everyone else wanted general pop and regular music. Since I had access to the speaker I would adjust it for them. He loved the new space, I missed the old space, but never spoke bad about the new one. If the office was busy and a pair of glasses needed to be adjusted, I'd offer or be asked to help and in front of the patient he'd yell "do you know what you're doing?" One time I turned to him and said "I've been doing it longer than you," I'm sure he didn't like that lol. We had a meeting where he had no bad comments about my work but told me I make him want to leave lol. He would report every word and minor mistake I made to Mam, and she would send me random texts about them outside of work hours. I never got in trouble for anything but it was annoying af.

STORY:

On one particular day, I was doing mostly contact lenses trainings and a patient called about a contact lens being stuck in her eye. These were considered emergencies so I told her to come in and see the doctor (Mam). When the patient came in she looked really uncomfortable and asked how long until she's seen. I offered to take a look until she could see the doctor. When I took her to the back I tried taking out the lens and couldn't find anything. I told her this, and she looked discouraged. I said to her "I don't see or feel anything so you'd be better off waiting for the doctor, and that ain't me!" She laughed it off, I told her I'd been doing trainings all day and was hoping to help her and apologized. She said it was okay and sat in the front. Apparently, she went into the room and Mam told her there were no contacts in her eyes. The patient said that the "Nurse" told her there's a lens in her eye and she wanted Mam to double check. Mam was really upset about this because she had to spend extra time explaining to the patient that I was nothing more than a receptionist. When she came out, she made sure to berate me in front of the patient and my coworkers. I just nodded and apologized. Even after work she pulled me aside to ask what I said to the patient and I told her every word. Still she felt the need to tell me that I make her job harder by misinforming patients. She said I should stay at a receptionist level and not help anyone because it causes trouble. I was shocked by how she spoke down to me and still believed that I told the patient I was a nurse and she had something in her eye, all I could muster up was "Okay, I'm really sorry about that"

After that day, I no longer did contact lens trainings, so now appointments are 4-5 weeks out instead of 1. I no longer assisted in visual field tests, I put them all on her schedule, now we don't have any availability for regular appointments until a month and a half later. I stopped offering to help opticians, so if 1 person was scheduled all patients will have to wait for that 1 person for all adjustments, orders and dispenses. That one had patient's up their asses with complaints lol. If anyone had a question about anything unrelated to front desk I couldn't help them. Even when she would ask, I just told her I didn't feel comfortable doing anything outside of reception anymore.

I eventually quit and now work somewhere with a much higher pay and benefits. They've lost a total of 5 out of 11 employees in the span of 1 year, and I heard 2 more are quitting before the end of the year.

Edit: The tech didn't die, they quit.

Edit 2: To the people saying I shouldn't have be doing anything I wasn't certified for, you're right but that isn't how the business was ran. I think people were hired based on past experiences and aspirations (whether or not they were likely to stay long). The only licensed people in that office were the optometrists. The opticians and previous tech were not licensed or certified in any way. They still did trainings, visual fields, started dilations, etc. They "cross trained" as many of us as possible to maintain productivity.

r/MaliciousCompliance 10d ago Helpful Wholesome

L Only authorized personnel

4.3k Upvotes

Background - I work for a kind of ISP doing inhouse testing of systems to design new solutions for customers. This some times requires an active internet connection, which had to be activated by our airtime department, as it could be quite expensive in theory. Only the accounting part is done by the airtime department, the actual activations is something we can do ourselves, but not allowed to do so without airtime consent.

Previously I had merely asked our local airtime team to activate a system for the duration of the test then deactivate again once test was completed.

And this is where our story begins.

A change from upper management meant that our local airtime department got cancelled and all its functions were moved back to HQ in another country.

This worked out ok for a short time, until someone in management brought in a new boss for the companys airtime department.

Meet "Powerboss". A new boss with little insight in how operations work, but with extremely anal desire to make sure every little rule is followed to the letter, does not matter if it makes sense or not.

I quickly started to get a massive dislike towards this boss. We have all sorts of little conflicts.

Example 1.

I file a request to have a system activated within the current week as we have a MAJOR (one of the biggest companies in the world) customer coming by to see the systems late in the following week. It takes time for the databases to fill up once the system is activated, so it is important this this done in good time to allow for this.

I hear nothing during the week but assume all is ok. Until Monday morning where I found out the system is not activated. (for data to fill up, only airtime can do this portion of the activation)

I call the airtime department and ask what is going on, why it has not been activated.

"Powerboss" decided to take the activation out of the standard queue to show it to the team for an internal training how to do activations.

I am of course furious at this point, why they have not called me or informed me about this as this is a major problem. I insist they do this now. "powerboss" informs me that this is his decision and he is ok with this.

At this time I kind of lose it and inform him politely but firmly that he has one job and that is to ensure that systems get activated, and he best do that job, if not I will have to take it to his superiors in order for the system to be activated ASAP so it can be ready for presentation with the potential customer.

System gets activated during that day, but the following day I learn from one of the upper management bosses that "powerboss" had reached out to HR and threatened to file a personal harassment case against me. HR denied this though as they saw no reason for it.

I am like "WTF??" A harassment case over asking someone to do their job?

Cue example 2 and the MC.

I need an urgent activation of a system, and for this we - with the new system - have to file activation reports with all details, quite tedious for something purely internal and temporary. None the less I do this and send it over.

It gets rejected by "Powerboss" because all it has not been signed by one of the VPs who are the only one authorized to activate a system for a customer with a writeoff in the thousands of USD. Though it is kind of a theoretical thing, as the internal cost is virtually nothing. I try to argue that it is quite a lot of work to chase down a VP for a signature when it is a very limited time and purely internal. "Powerboss" denies this and says very firmly "Only people on the list in the bottom of the activation form are allowed to approve this. Your name is not on this list, so you cannot approve. Talk to a VP"

Hmph! It takes time but I chase down a VP in another country and get him to sign the document and get the system activated.

A couple of weeks later, "Powerboss" is in our new call center in Asia, out to do a demonstration on how the systems work and what it looks like in real life.

Turns out that "Powerboss" needs a system activated and calls in and requests this. By some stroke of absolute luck, I pick up the phone.

PB - "Hello I need system XX activated"

Me - "Do you have a signed activation form?"

PB - "I dont need one, I am telling you to activate the system"

Me - "According to yourself, all activations MUST have an activation form"

PB - "Fine I am sending it in now"

Me - "I do not see any signature on this form, it needs to be approved by a VP"

PB - "But I am head of airtime, this is me writing these forms, I decide who can approve and who cannot"

Me - "Your name is not listed on the form as one of the people who are allowed to approve"

PB(who at this time is yelling at me)- "CLEARLY THAT IS A MISTAKE ON THE FORM, JUST ACTIVATE!!"

Me - "Only authorized personnel can do this, your name is not on the list"

PB - "FINE!!!" Then hangs up.

My god it felt good :D

Powerboss obviously complained to one of the VPs about this, but they merely shrugged and said that he himself had made the rules and the documents, that I was merely following the rules that he himself had set.

Hilarious :D

EDIT - It has been 5-6 years since that incident. I have been promoted, so the amount of interactions I have with PB is extremely limited, when he does write to me requesting what ever - I simply ignore all his email. I have made it a thing to never respond to any email he sends out, or if I do respond I remove him from the trail. This seems to have worked quite well as I have 0 conflicts with him.

r/MaliciousCompliance 4d ago

L All of this over a couple of envelopes?

1.1k Upvotes

I caught COVID early due to the work I do. Unfortunately, that meant that what little help would come for others during the lockdowns and such didn't happen. I had been ready to move before, but the job fell through and my old boss was great, letting me come back, go to a full WFH setup and checking in when needed. Still, a lot of stuff fell to the wayside.

Unfortunately, due to my hobbies, I ran afoul of a postal worker.

I collect and trade cards, mostly Magic stuff. As such, I get a lot of packages and had developed rapport with my previous mail carrier about all of the weird towns and even out of the way countries I would sometimes receive a package from. When I got sick, Manuel would bring my mail to me, and we commiserated a lot. Manuel was a good dude, an immigrant who made his way, raise 3 lovely boys, and got into the USPS and stayed to retirement.

Then came Sandra.

Sandra was the epitome of the type of personality I hated in that city. Loud and proud about being ignorant, but pushy whenever proven wrong. When I realized I hadn't received any mail for a week I checked in with the PO: Manuel and I had been informal, so paperwork would take weeks to file. Until then, I got someone to help out... but Sandra had already emptied my box and marked it for pickup. Pickup I couldn't do.

When I finally got my stuff? A lot of trades that had arrived were now missing. I'd put it down for theft, but Sandra was the type to just be negligent. She had the look of that middle school teacher who would swear down is up and fail you for daring to look like her ex husband.

It took a lot of haranguing, but I got the approval for direct delivery in my little community, put up my box on my door, and then got a knock on the door. Smug Sandra, her hand out with three letters.

"This one had to be manually run, that costs .35".

Now, I'd received and send hundreds, maybe thousands of pieces of cardboard crack from this address over the years. I had a manual run twice. And it wouldn't be a big deal but after months of not going out? No cash for COD.

I tried being nice. Understanding. But Sandra would give no quarter. So I wheeled myself to dig up two quarters in my junk drawer, and came back to Sandra looking Kareny at my neighbor Bill. Maybe she thought he was the wrong skin tone for the neighborhood.

I gave her the two quarters, and she accosted me for another 5 minutes about how she doesn't carry change, how dare I expect... I was about done.

Then she asked what was in the package.

"Oh, just some card game stuff."

"I never knew adults played that shit."

I can take stupidity. Rigidity to rules. Hell, I'll take someone having a bad day. But mocking my cardboard? Nah.

I asked if maybe I could give over a bill, she could write a receipt. I knew that businesses had that sort of thing. She said I'd have to come in... and I couldn't at the time, as I was solo without a handivan. No electronic option to open an account either.

OK. That's fine. I'll call someone, get them to bring some quarter rolls,, do a venmo with them, and we're good!

Then five more trades failed to come in, and the note on the door was that she missed me. My WFH stuff was setup in the next room, and I had a doorbell. When I finally asked, she said she had no time to deal with me as she was busy... so I decided to make time.

I called my boss, and asked if he could cover me for 5 dollars in pennies. I reached out to one of my common trade pals and asked for very specific trades, and waited.

About a week later Sandra came to me, with a whole parcel of 'manually sorted' mail. All from the same address. 10 envelopes, and I had 7 rolls of pennies.

That I cracked open and counted, slipping a few times, while in the rain. During that time I explained all of the fun postal regulations I had learned about. My interest in bricks, and how with Priority Mail I can use the PO to send my collection. That you can secure a tag on any number of difficult to maneuver yet sturdy enough to get through the post items. A dozen or more small inconveniences I had found that, given my condition and pettiness, would ruin a day.

I forgot my count a few times. Wouldn't want to short change the poor carrier, right?

We spent about an hour, me taking up the one spot of dry real estate near my door. I would have invited her in, but regulations, am I right? I'm such a stickler for the rules...

After that event? My MC was rewarded with a call from the local post office explaining that I would be alright moving forward, and my address was noted. I offered to pay the fees, I could afford the occasional .35 for my hobby! They declined.

And I never saw Sandra again.

I moved shortly after, keeping the WFH job but wanting to be closer to family, and now my new carrier is aces with my needs. I have my mailbox right on my door, glorious.

r/MaliciousCompliance Nov 06 '22 Wholesome

L Why yes, I'd love to convert a ten minute task into a three day project!

6.1k Upvotes

Alrighty lads. This has been a chuckle in my team and I think enough time has passed for me to finally post it. TLDR at the bottom.

I work in the events department for a large company. Projectors, microphones, computers, etc. If its required for an event then we handle it and it probably passes through my workflow for helping to organize.

My department also handles catering for events - while it's not my team specifically, we work side by side. The associate director runs the catering and event coordinators. My manager only runs the AV side - and doesn't report to the associate director (Don't ask - it's a messed up org chart that nobody can make sense of)

Despite not being specifically part of my job description, I also do the technical side of getting new staff members online within our system - getting their staff account created and also getting Teams and Onedrive online on their mobile so they can see all their paperwork. And the reason why I am happy to do this is because with the catering team being a revolving door of staff (Normal in my industry), getting them online needs to be done immediately and fast. You can go to the greater IT team to do this, but you can be waiting days for them to get it done. Whereas I can do it within five to ten minutes with them. And staff that aren't online on our system can't work (H&S forms are part of this setup), therefore they wouldn't be able to complete the assigned shift (And IT won't touch the request until they show up for their first shift... at which point you'd then wait days for them to get onto it... See the flawed logic here?)
Note: Setting up a new account also involves setting up their personal work email, group email acess, system permissions access and to a limited extent, their access card swipe permissions. Normally this would be done by the security team, but ten years at a company really comes with its perks of being connected to the right people and when you want to get something like this done fast, it's often easier for one person with permissions to do it as opposed to multiple people in their own workflows...
Second note: If you're asking why a rotating door of catering staff need personal work email and group work email, this account setup is supposed to encompass MORE than just them...

Alright, enough setup, onto the story.

Recently, my boss has thrown another bout of trying to micromanage the hell out of my team. We all hate it but I guess we can just ride this wave out again... The associate director asked me to go to one of our other offices on the other side of the city to setup a group of new staff in one large batch order. My own manager looked at the request, got one of those "time for some micromanagement shenanigans" faces.

Me: "Hey boss, associate director wants me to go to the other office to setup some new staff in the system next week on friday"

Boss: "Uhhh nope. I need you here in case something happens OP. Very busy day on that day."

Me: "There's nothing on the roster for that day and I'd still be available remotely..."

Boss: "Just write the associate director a document about how to get people setup in the system and he can do it himself"

Me: "Uhhh... are you sure? I do it fast because I'm trained on the system and he doesn't. Including travel, I'd only be gone for about 3-4 hours. Writing the document on how to get someone setup in the system would take much longer."

Boss: "Write the document and put everything he needs to know in it. It only needs to be, what, half a page? Can't be that hard."

Everything? Alright. Cue malicious compliance.

-----

What my boss expected, was a half page instruction manual on getting a new account created within the system.

I don't think I could have kept it that short even if I tried.

What followed was a three day project writing out the instruction manual for how to get someone setup in the system which comprised of 34 pages - not half a page. Large portions of it are troubleshooting steps, accounting for different models of phones and likely fixes when they do weird things (Iphones are great because they work - the infinite variations of android phones can sometimes throw up strange errors either on the system or within the phone itself). Most of the information in here was collective knowledge I've built up over the years, as well as who else to phone in IT for the most outrageous issues that had to be resolved that I didn't have permissions for and who could generally do it immediately.

I warned the Associate Director that this was going to be a very large technical manual and he should probably read it before heading to the other office.

AD: "Isn't it half a page?"

Me: "My boss said to put everything in it"

AD: "Oh no"

What followed was the Associate Director attempting to take somewhere between ten to twenty people through this very technically written manual about getting someone setup in the system. To anyone not technically inclined, it could have all been in a different language for all they could understand it... After 30 mins, he called me, put me on speaker phone + camera to the new staff and said "just do it".

Sitting at my computer, I spent the next 40 minutes getting everyone online (Technical support over a phone can be straining, you all know what I mean) and they were fine to start their shifts. Finally, the Associate Director asks me something in private afterwards...

AD: "OP, did it need to be this complicated?"

Me: "Actually I summarized some sections to make it easier. Didn't want to make it difficult for you - wasnt the intention, but my boss told me to write down everything so I did."

Ad: "Good to know, thanks"

-----

Following the weekend, I was notified that when I was requested to go get a new staff member setup, I should find a time that I am available and go do it, irrespective of other tasks. Not sure what happened up top but I think my boss got a very heavy smack for it.

-----

TLDR: The associate director of my department asks me to get new staff online at a different office. My boss says I can't go "Because it would waste too much time" and instead instructs me to write a document about how to do it. In the event, this 3-4 hour task (Including travel) turns into three and a half days wasted writing a technical document nobody wants to read.

Edit: Fixed some minor grammar errors and added clarification for what setting up a new account actually entails because it's not just Teams and Onedrive...

r/MaliciousCompliance 3d ago

L MOR Military MC

823 Upvotes

Way back in the late nineties, I was serving out my initial enlistment with the United States Army (USA), assigned to a unit at Yongson Garrison in Seoul, South Korea when I was pulled kicking and screaming from my platoon to serve as the company's Training Ammunition Manager (TAM).

Enter Master Sergeant (MSGT) PainInTheAss. MSGT PainInTheAss did not get along with anyone in the rear echelon and would find any reason to interfere with your day; assigning tasks such as cleaning the latrines, servicing the company vehicles, general custodial duties around the office, regardless of what projects you were working on or the deadline to have it completed.

One fine fall morning, I was working on a report headed to the battalion (BN) TAM. This report (literally MS PowerPoint slides) was time-sensitive and needed to be completed as soon as possible (ASAP) so that the BN TAM could write his report (yup, more slides). MSGT PainInMyAss walked into the Company area, took one look at me at said, 'Specialist (SPC) ImpulseBimmer, if you have time for coffee, you have time to sweep the parking lot.'

I stood to At-Ease said, 'MSGT, I need to complete this report to....'

'I didn't ask for your excuse, SPC.'

I raised my voice so that the entire office could hear, 'MSGT, Buck Sergeant (SGT) BN TAM wants this report ASAP.'

As anticipated, MSGT PainInTheAss also raised his voice. 'SGT BN TAM can wait.'

Que MC: 'Yes, MSGT.' And out to the parking lot I go. Yes, I managed to suppress my grin.

About an hour later, I see SGT BN TAM walking across the parking lot, 'SPC ImpulseBimmer, I need your report!'

"Yes, SGT. MSGT PainInTheAss assigned me to sweep the parking lot.'

'Did you tell him that I need your report?'

'Yes, SGT. MSGT PainInTheAss told me that 'SGT BN TAM can wait.''

'Oh he did, did he?' (Yes, MSGT PainInTheAss had previously annoyed SGT BN TAM and SGT BN TAM knew that I had teed this one up for him.)

And off SGT BN TAM goes. I continue to, rather slowly, sweep the parking lot. Right around lunch time, I hear the BN Commander's voice coming from the Company area... on the other side of the parking lot. While I can't make out what's being said, or to who, someone is getting torn a new one.

Remember the adage that shit rolls downhill? Turns out that SGT BN TAM went straight to the BN Commander and informed her that he would not be able to generate his report because MSGT PainInTheAss had me sweeping the parking lot even though I had informed MSGT PainInTheAss that I needed to complete my report... and tells her that MSGT PainInTheAss said that she can wait while MSGT PainInTheAss has me sweep said parking lot.

BN Commander goes and rips the Company Commander a new one, Company Commander rips First Sergeant, First Sergeant rips MSGT PainInTheAss, and... MSGT PainInTheAss screams at me to come see him "right the fuck now!"

I slowly jog (not run, not walk) over to MSGT PainInTheAss and stand at Parade Rest in the Company area. MSGT PainInTheAss proceeds to scream at me, with spittle flying everywhere including on me, and while poking me in the chest with his finger accuses me of lying. Unfortunately for MSGT PainInTheAss, everyone had heard him say 'SGT BN TAM can wait,' including as it turns out, the Company Commander and First Sergeant.

MSGT Operations comes running over and pulls MSGT PainInTheAss off of me, tells me that I am free to go to lunch and to return at 1300 hrs. I tell First Sergeant, who had come over too, that I will be going to the Inspectors General's office immediately after lunch. A police report was also filed.

When the dust settled; I was reassigned back to my platoon (huzzah!) and MSGT PainInTheAss took non-judicial punishment (reduction in rank to Staff Sergeant, fortiture of pay for 30 days, extra duties, and rehabilitative transfer to Camp Humphreys) for Conduct Unbecoming, Assault, Battery, etc, etc.

A month later I was told to show up at the NCO Club there at Yongsan. Everyone, including the Battalion Commander(!), was very, very grateful for the departure of MSGT PainInTheAss and it was a much more pleasant working environment for everyone. And since I don't drink, everyone bought me all the free Designated Driver soda that I could handle.

My enlistment ended two months later.

r/MaliciousCompliance Oct 23 '22 Wholesome

L Oh, you're giving all of us a failing grade on our final project? We're going to talk with the dean of the department, then.

3.9k Upvotes

TL;DR: Humanities profs think a simulated society project can only implode and try to give half of their students failing grades. We took it to their boss and got some of the grades reversed after someone got the teacher's guide for the project from the bookstore.

The background:

My humanities classes were taught by three professors (team-teaching, lectures, small groups, etc.) and that worked out most of the time. However, our final project was a classroom simulated society and they split the class in half to do this. They told us all that we had to stay in the rooms in a portable and couldn't leave. The rules for the project were that the students were split into upper-class, middle-class, and lower-class groups with each group having an irregular amount of "tickets" for travel, money, and food/drinks. The upper class got 10 tickets for almost every category, the middle class got 5, and the lower class got two. Each of the three had to decide how to spend their tickets and could give them away if they chose. The upper class was the only one that had travel tickets and the lower class was the only one that had entertainment tickets (TV time).

In the first of the two sections of the group project, all the students stayed the whole 4 hours and the project went about how you would expect it to go, with the upper class "ruling" the other two and taxing them in tickets.

That section of the project was during the school day, between lunch and dinner. Our section was directly following them, so we couldn't go to the dining hall for dinner. We also couldn't bring outside food or drinks. I had to eat on a schedule for medical reasons, but was told that I would only be allowed to do so if I bought food/drink with our group's tickets. I was put into the upper class, so we had enough tickets for me to be able to do that but then there were none for others to have anything. We (the 5 of us in the upper class) ended up splitting a can of pop and a small bag of chips.

The people in our section of the project were mostly missionary kids (I'm not, though), so we were mostly an idealistic bunch to begin with. All but one of the lower-class group left the building to go eat dinner because they knew they weren't going to get fed otherwise. They weren't allowed back in and got failing grades because they didn't follow the rules for the project.

The malicious compliance:

The rest of us followed the rules to the letter, but did it our own way within the confines of those rules. The tickets got spread around mostly evenly so everyone could travel, have at least one food or drink for their class to split, and have entertainment tickets. When it got to be hour 3 of 4, our class started singing, "Show me the way to go home." We then started singing all the most annoying songs we could think of for the last hour. We absolutely drove the profs up a wall, but they couldn't tell us to leave because then they would have not followed the project rules, either.

We knew we were playing with fire with this one because the project counted for a good chunk of our final grade, but we didn't care after finding out that the profs weren't going to allow any exceptions to the rules even for medical reasons. (After we were done, we went to see if there was any way we could still get dinner, and the cafeteria stayed open for us a half-hour after it was supposed to close so we could eat. It was on a Friday night.)

The fallout:

On Monday afternoon, we all came into the lecture hall buzzing about the two extremes of the project. The people who ran off knew that they were going to fail, but the rest of us in both sections were sure we were going to get passing grades. We were all told that the first section, the one that imploded, would get passing grades and the second section, the one that shared more equitably, would fail. One of my friends worked at the campus bookstore and knew that each stack of the project ticket/rule books came with a teacher's manual. Since these profs did this project for all their humanities classes at this level, they didn't get a new teacher's manual each year unless the project changed drastically, so the rest of the teacher's manuals were sitting in the back of the bookstore (locked up, though). The friend told his boss what happened and his boss gave him a teacher's manual.

Those of us who had completed the "failed" section of the project had the professors' words on tape because we were allowed to record lectures. We took that and the manual and made an appointment as a group with the dean. The dean thought that the profs had been utterly ridiculous and we got passing grades for the project. The profs tried to argue that there was no way that the project could ever have had that outcome, but the dean didn't go along with that. His answer? "You teach at a Christian university and expect that your students aren't going to follow their beliefs?" The profs had to change the syllabus so the next year had the simulated society project removed and something else put in its place with better rules.

r/MaliciousCompliance 13d ago Silver Helpful Wholesome

L Tell the driver he’s terrible? Yes, of course!

1.6k Upvotes

Edited for acronyms.

Reminded of this by another post here of family members working at the same place. Many years ago, Other Half and I worked at the same company, but in completely different departments.

Other Half worked in Sales as a salesman/driver, taking out products on his own local route. There was 13 other local routes in that department, fresh product delivered daily.

The customer base on my Other Half’s department is small businesses; corner shops, sandwich shops, take-outs, eateries, that kind of thing. These small customers would have orders ranging from $10-$50 at a time.

I worked in the offices, predominantly working with the distanced national and international customers (very large businesses in the food industry that most people have certainly heard of) for frozen product delivery. Their orders were in the range of $80,000-$100,000 per month, ordering pallets over pallets of product. I managed their orders and the accounts, doing the aged debt collecting on those.

One thing I learned at this place that has stayed true at every other job I’ve had: the small-fry customers are the ones that complain the most and the loudest.

Due to the nature of the job, I had to take phone calls, a mixture of the large customers haggling to pay their debts later, sprinkled with the local corner shops calling to complain.

Took a call one morning from Karen (of course), complaining that her delivery was short, the driver is horrible and a piece of work and should be fired, she’s always having the same problem with this driver, he’s never on time, he’s surly, rude, and that I should tell the driver to buck his ideas up or they are never ordering product from us again. She made some choice words about the driver, screaming, swearing, the whole nine yards. I ask the business name and the business location. The location by the area tells me which route they are on before I even look up their account.

Once I have the business name, I already recognise them as a problem customer. They have actually been moved from one neighbouring route to another to another due to “issues” - read, many Sales drivers refusing to have anything more to do with them. Karen continues to rant while I do due diligence to look up their account.

Karen: So what are YOU going to do about it?! I want the driver reprimanded immediately! My order was short of this product and that product, he was late, he wouldn’t comp/refund the missing products, he’s a cxxx and a fxxx, blah blah.

Me: Well, I’m super sorry about that. Let me fix this for you. I see your order on my screen here and I also see your handwritten faxed order that was scanned in. Those products aren’t on your order I’m afraid. The driver can’t credit items that were not ordered.

Karen: Yes I did! I want compensation and the driver fired!!

Me: I see. Let me dig into this a little further. Right, I see there has been a lot of credits in your account already, also lining up to your orders that didn’t include those credited products in the past, that’s rather odd.

Important to note: it was normal for the local drivers to sometimes put in credits to keep the smaller customers quiet and on-board. Sometimes production issues happen, ordered products are short or not available that day. The business had a whole philosophy that the customer was always right, and to keep them happy. I was in the business for debt collecting, completely opposite to that, and had the power to place customers ‘on hold’ (they got nothing) until they paid up.

I notice that this customer hasn’t paid their bill for over six weeks. They now fall under my remit.

Karen: your driver is lying! I know what I’ve ordered! Your drivers are always doing this and he was a rude fxxxxx! I want the driver reprimanded and fired or I’m never ordering again!

Given that they have been a problem account for quite some time, I decide to comply.

Me: You know, I’ll follow this up for you. I can’t speak to the driver right now as they are out delivering, but I will reprimand the driver tonight over dinner at home.

Karen: silence at first. Wait, what?

My Other Half is 6’2”, built like a brick outhouse. He isn’t a doormat, but is also the most chill and least rude person I have ever known.

Me: We take this very seriously and don’t wish to lose your business, we’re very sorry to hear you’re unsatisfied, and I do see you’ve had similar problems in the past. Unfortunately I don’t have the authority to fire my Other Half, but here’s what I can do. As your account is now in aged debt, I will place your deliveries on hold and I promise you won’t see that driver until the account is fully audited and paid in full.

Karen: He’s your husband? I don’t think we need to go that far-

Me: He is, but that isn’t relevant, I insist we look into your complaint and take it seriously. I’ll order a personal audit of your account as all these credits for product not included in your past orders is concerning. I’ll get this all straightened out for you. If you decide to take your business elsewhere after the audit is complete and the account settled, we’ll be sorry to see you go, but completely understand your stance if we can’t find a resolution.

Karen: splutters, mumbles that it’s all ok, she was having a bad day and it’s not all that bad.

Me: I know. Don’t worry. Let me audit this and get you a final correct total, and the driver won’t bother you again until the account is square and you’re happy with the service.

Aftermath: customers aged bill came in at $150 more for items that were credited to keep them happy and quiet, when she still insisted to complain that they were not getting product they did not order in the first place, and tried to make out my Other Half was terrible at his job. They didn’t get any orders till the account was paid in full, and customer never made a peep again. Husband continued to deliver to them after the audit and settling the bill, and always walked in there with a big smile.

Moral of the story: bitch, be careful who you lie and complain to, because that’s going to bite you in the ass one day.

r/MaliciousCompliance Oct 26 '22 Helpful All-Seeing Upvote Silver

L Don't want to pay me for my work? Alright, I'll undo it!

3.7k Upvotes

Not EXACTLY sure if this is Malicious Compliance or ProRevenge, buuuuut here we go!

I'm naming the company name, because I've had many issues with them and everyone should be warned. So, have to say this first- beware of working for the delivery service Shipt.

Today, I picked up an order for delivery. It had gone promo (money added on) on Shipt. It was for delivery in a town that is 15 minutes from the store of purchase. Alright, not too bad for $16, especially since I live within 10 minutes of the town I was delivering to. I take it.

I go to the store, received the groceries, and I'm on my merry way!

I send a text to the customer that I'm on my way and will reach them before ____ time. No response, so I give a quick call. It does a weird thing and ends. Doesn't even go to voicemail. Huh. Whatev, I sent them a text. Get to the house, knock, no answer, leave the bag outside the door and walk away. Make it to my car. Start said car. Woman pokes her head out the porch door as I'm about to leave (you were very lovely, woman on porch, thank you for your kindness), waves me down, looking HIGHLY confused. So I (unfortunately) stop the car and get out. Woman asks what this is.

"Why, your order, ma'am!" I say, looking all happy.

"I didn't order anything," she says.

Oh no.

"Did anyone else in the hou-"

Nope.

Oh no no no. So there is a wrong address on the delivery. I've never dealt with this before, and I have to leave to catch a movie with friends in 30 minutes. Cue me going door to door at each house on that small street while reaching out to Shipt support AND while trying to call the customer AGAIN. Does the same weird thing with the phone. Give up on that. Proceed to knock on doors. Nope, nope, nope, nobody's. Alright.

Shipt's suggestion?

"Just drive back and return it!"

Um, no, Shipt, I am a delivery contractor. I am not a volunteer nor am I a charity. I am hired by you to fulfill deliveries. As far as I am concerned, I have delivered to the address on file. I am not reaching into MY bank account to correct someone else's mistake. For the total extra 30 minute round trip, I'll need $10 on top of the initial pay (thanks gas for being so expensive).

No, they say, we'll give you $8.10.

No, I say. I have plans in now 10 (what should have been 30, mind you) minutes that I will now miss. $8.10 will not cover the gas and wear and tear for the extra thirty minutes. I will need no less than $10, or I will leave them on the curb of the noted delivery address, 580 blanking street in Dyckoff.

We'll give you $5 and can't do anymore than that, they say.

Wait, I say. $5 on top of the ADDITIONAL $8.10, to make $`13.10 on top of what I'm being paid, or just $5? (I want everything in writing specifically because I KNEW Shipt was going to do exactly what they did next).

Oh, yes, $13.10, but we can't do anymore! They say.

Fine, I'm returning it to the store now, I say.

Go to the store, do the whole return process, get in contact with Shipt as they directed me to with the requested information....

GET A MESSAGE ON MY PHONE FROM SHIPT to the effect of, "You order has been canceled and $20.80 issued to your account."

...What?

I contact Shipt, say I'm confused, say it looks as though they were only giving me $5 on top of the original order payment when they said I would be compensated $13.10.

I was told, OH, we won't give you anymore than $5.

.... But you already said... Is there someone else I can speak to?

Nope. $5. Take it or leave it.

Alright. Fine. Don't want to pay me the agreed upon wage? That's a breach of contract, meaning you never actually paid me for this return. So, what did I do?

I marched right back into the store, asked the worker who had taken the return what she had done with it, snatched the bag up, strode up to a manager, informed them of what happened and told them since I wasn't being paid to return the groceries I would be taking them back to the last place I was contracted and paid to deliver them- 580 blanking street in Dyckoff. Told him if he wanted to be recompensated for the groceries, he could charge Shipt, as they were not willing to pay to have them returned.

Messaged Shipt from my car informing them of this and gave them 30 minutes (yep, plans definitely ruined, it's now 2 hours later) to rescind their rescinsion and pay me what they actually agreed to and owed me. Had to reach out two separate times because the first girl (despite me being very polite) would not go to anyone else, such as management, to ask for an exception to this policy considering THEY HAD LITERALLY TOLD ME THEY WOULD PAY ME MORE. Actually had the gall to ask if I had taken items I had returned, and all I had to say in response was, "Did you pay me to return them?"

Second girl was much more helpful. Reached out to her team to see if anything could be done. Shipt still wouldn't be swayed, but I thanked her profusely for at least trying. So, in the end, they said they wouldn't do any more than $5. I told them, alright, I reject that offer. Just pay me for the original delivery because 580 is where they'll be. You can pay another Shipt shopper $15 to come get them.

Drove back (it was on my way home) dropped them off and left.

I'm not a charity. I don't work for free, and I certainly don't pay to work. I'm going to be messaging ShopRite corporate directly along with NJ Labor board because this is not the first issue with wages I've had with Shipt, and honestly, ShopRite should seek compensation from them.

Have fun paying for the more than $13.10 of groceries that are now rotting on the curb, Shipt!

SIDE NOTE: To anyone who may say, "You're being entitled!".... no, I am not. It is not entitled to expect an agreed upon wage. It is extortion to expect me to work for less than agreed. Imagine you accepted an order from a delivery service, fulfilled that obligation, and suddenly they decided to pay you less than half for that completed order. Or you're working at a job and they suddenly cut your pay without any notice or agreement upon your part. As I explained to them, I never would have returned the groceries for $5 because it wasn't MY mistake (would have returned them no problem if it had been) and I would be PAYING to return them, plus the missed plans, plus the lost time. So, no, I am no way in the wrong, and I don't care what anyone who thinks otherwise has to say.

TL;DR: Bad-bad company agrees to pay me a certain amount to return goods I couldn't deliver due to an incorrect address, then pays less than half of that upon completion of the return, so I take the items I had returned back and leave them on the curb of the incorrect address I was INITIALLY paid to deliver them to.

r/MaliciousCompliance Oct 25 '22 Silver Bravo!

L My failure to plan is now YOUR problem

5.1k Upvotes

My failure to plan is now YOUR problem

So I work in customer service in the automotive industry. As part of the services we offer guests we perform a state mandated car inspection so people can register their car with you the state. It’s a simple process that can take about 15min if you book an appointment with us. But every month we get flooded with people who forgot to do the inspection on the last week of each month. It is a mad dash for last minute appointments to fit people in before they’re late. Now, we don’t make money off this type of service, in fact it’s a State set fee and we realistically lose money doing these inspection on labor cost. I preface this to state that doing these state inspections DOES NOT benefit my shop, but we do it because it helps our customers.

Front door opens to a male Karen coming in on a Friday afternoon mid-day. This distinguished gentleman, we’ll call him Tim, walks in at around 1pm in the afternoon and slaps his keys on the counter top informing my front counter teammate that he needs an inspection now. Now understand that even though all of our appointments were booked up days ago we will still bend over backwards to help someone out. We totally get that things don’t always go according to plan in life, so we do what we can to help.

That is….as long as you’re a nice person. When you start trying to dictate how we’re going to help you that does not fly at my store. Tim decided that today he was going to do exactly that. After we advised him he can either wait almost two hours to try to work him into a slot as we process our already scheduled appointments, or book an appointment for him next week. Tim let us know that booking an appointment the following week after the deadline was not an option for him. But he’s got time right now so he’s going to generously give us two hours of his time and we need to figure out how to get him in.

Cue Malicious Compliance: I stepped in to take over the conversation for my front counter staff who have been dealing with him up till now. “Okay sir! We’re happy to help! I’ll get your keys out to the technician, you just have a seat and make yourself comfortable!”

Immediately I walked the keys out to my technician with explicit instructions. After explaining to my tech that Tim is acting like a dirty trash can full of poop. I gave the express instructions that we will not even touch his vehicle until 2hrs have passed. Mind you as Tim sits in the lobby stewing, I have the pleasure of servicing several other customers who set their appointments days ahead of time. 15 min here, 20 min there, and even a 7 minute inspection for an all electric car.

Things are flowing so so smoothly for all of the appointments who did things the right way and it’s showing on Tim’s face. After the first hour Tim finally has the courage to speak up. “I really appreciate ya’ll trying to work me in, but do you know how long it’s going to be?” No Tim you don’t get to be nice now and try to expedite your vehicle. You don’t get to be nasty to my staff and still get your way. “Sorry Tim, we’re still trying to get it fit in, like I said about two hours before we can see the truck.” Mind you the lobby’s totally empty and all customers have already been serviced early. It’s perfect. Fast forward another hour and his multiple attempts to make small talk to amend his horrible manners/treatment to one of my staffers. And his car’s finally being brought into the shop bays.

Then moments later my technician walks into the lobby with a giddy smile, “Boss, his truck needs wipers to pass inspection, they’re torn and fail the vehicle”. Passing on this wonderful news to Tim, he agrees to have the tech install some because he of course did not bring any of his own. At this point I feel quite satisfied that Tim’s learned his lesson with a little additional help from the universe in him needing to also replace wiper blades. But apparently the universe was not quite done teaching Tim a lesson. HIS CAR STILL FAILED THE INSPECTION!!! The last part of the test is run by a computer that reads the internal control modules of the car. It’s a totally automated process that can’t be tampered or effected by the inspector. The only thing that can interfere is if the car’s had the battery replaced and those control modules have been reset! But that’s exactly what Tim did. Hours before coming to see me he replaced the battery and cleared those exact modules.

So at the end of the day Tim was his own worst enemy and failed his own car. Having to book an appointment for the following week. But with a little help from the universe, he hopefully learned a very valuable lesson, that service workers are not your slaves. And to always tip your waiters.

TLDR: Dirty trash can full of poop needs their car inspected. Waited to the last possible moment, and was forced to wait over 2hrs to get seen. Then his car still failed inspection from his own doing. Your failure to plan does not constitute an emergency on my part.

r/MaliciousCompliance 19d ago Evil Cackle Silver Helpful Narwhal Salute Wearing is Caring

L Feeling boxed in?

1.7k Upvotes

Upon reading the “You want all records faxed?? Ok then!” post, it reminded of when I had to deal with audit this one time at work. This happened well over a decade ago and I am not going to get into any detail about what I do for my job, besides it’s changed dramatically from how it was done then as compared to how it's done now.

Anyway, at this point in my job, I used to handle a lot of the retention work for my group. (Thankfully, this is no longer being done as we’re paperless.) Boxing everything up (lots of paper, faxes, signed docs, etc.), sending it off to where it’s stored offsite. Each box usually held about 2 weeks’ worth of work, so you can imagine how much paperwork we had at the time. Like clockwork, every 2 years, audit decides they want to make sure everyone is doing their job properly, so we have to jump when they ask.

Now at around this time I was getting close to having to take time off for a surgical procedure (neck fusion) that was supposed to keep me sidelined for a minimum of 6 weeks. Unfortunately, I still had to deal with their idiocy of looking for 1 page in a box they needed pulled from retention with an auditor present. This went on for 2 weeks before I was now just over a week away from going on my medical leave. Knowing this, I sent an email out to audit, CC’ing not only my boss, but his boss and his boss’ boss, to let me know exactly what they need so I can get it ordered before I’m off. It was all about CYA. I sent it 8 days before my final day before the leave…

Got no response. So I follow up on the Tuesday before I leave. Again, no response. Wednesday I send one more, this one with a bit stronger wording to it. I finally got a response…. the response sent to me just before midnight. The response was only a few words: “Just send it all to us.”

All? To make sure, I verified that’s what they wanted and, lo and behold, I get back an immediate “YES!” response. Ok. Got it. All it is.

Cue the malicious response.

Normally I would’ve needed to just send a form by fax to get any boxes delivered. At me, we’d get 10 boxes sent back. However, under these circumstances, I called, told them what I needed, and was met with stunned silence. They asked if I was sure I wanted what I was asking. I told them I didn’t want them, audit did. They asked if I could please put in an email and send it as soon as possible. I did. I also CC’d all the appropriate people who were on the other email.

Late that Friday, about 30 minutes before I was to leave, the boxes arrived. One of the gentlemen who was delivering them called me from the dock and asked where I wanted them to go. I said audit. Gave them the floor and the extension of the contact person.

176 retention boxes were delivered to audit as they requested. They wanted them all, they got them all. So many boxes were delivered, that there was absolutely nowhere to put them in their area. They had to put them in hallways and people's cubicles. By that time I was gone and I had officially begun my leave. It wasn’t until I returned 8 weeks later that I found out the fall out.

Apparently audit wasn’t too happy. Lots of threats made, they wanted me to come back immediately, wanted me reprimanded, wanted me fired, etc., etc., etc. My boss at the time was awesome and showed them the email where they said they said, “Just send it all to us.” Lead auditor tried to explain it away, but my boss pointed out that I had emailed numerous times and they could’ve amended their request at any time.

In the end they were forced to deal with it. My boss’ boss sent out a companywide memo saying that no one was to assist audit in going through the boxes as they had requested them. My first day back in the office I was met by stone silence from audit. I got one email about a week or so after my return asking me to return the boxes to retention, but my boss responded first. He made sure that audit had to handle it in sending everything back and he asked me to forward the form to them. After that, audit never asked for me to do anything for them over the years other than a clarification here and there. My only regret is I never got to see the look on the auditors’ faces when all the boxes started appearing.

r/MaliciousCompliance Nov 04 '22 Wholesome All-Seeing Upvote

L Pissing off the base commander

3.2k Upvotes

When I was 20, I got drafted into the army (I live in The Netherlands, and this happened in the 80s). I got trained to be an ambulance driver. 2 months of general training and how to drive a Landrover, and two months of medical training. After that, I was ready to take on any medical emergency that came my way :-P.

After my training, I got placed in a Staff Support Platoon. A mismatch of different roles that are there to support the higher army staff in whatever they need. Make coffee, admin, drive them around, Tech support etc. etc. I was their ambulance driver. It was probably helpful when we were at war, but they had no use for me during peacetime.

After I got settled on the base where I got stationed, I was called in by my lieutenant. Telling me, I had been volunteered to work at the small local military post on our base. I was ok with it, as it gave me something to do during the time I had to serve in the army. It was a small post with a clinic, one permanent Doctor and 1 drafted right out of medical school, and several other grunts like me. Downstairs was our clinic and a few rooms to treat patients. Upstairs about 12 beds for patients who were sick, but not bad enough that they had to go to a real hospital. We worked at the clinic and took care of the patients upstairs. And maybe 2-3 times a week, I had to pull out with the ambulance we used. More often than not, for a planned trip to transport a patient to or from an actual hospital.

I started with the rank of soldier, and I was expected to end my 1-year career at the rank of corporal. As you can imagine from the title. That never happened.

I did not hate working at the post. On the contrary, I actually felt I did something useful. And while I was stationed at the post, I learned many practical medical skills, having other soldiers to practice on. But it was a waste of my time. I wanted to start my career in IT, and this was holding me back. I also did not care much about hierarchy or ranks. I respected my fellow army men and women for who they were, their actions, and how they treated others. Not by the number of bars, stars or stripes. And being an actual medic on our base, I got away with that. We had no role calls, and I slept in a 2-person bedroom instead of the 12-person one my platoon mates had to use—no inspections, no military training and wearing white instead of green.

Anyways, to the malicious compliance.

I was tending to a patient at the clinic. He and his buddy had walked into a door (their words), and it had a glass window that shattered and cut them both up. One pretty bad, and he was treated by our Doctor in one of the rooms as he needed quite a few stitches. I had to stay in the clinic. And as the other soldier only had minor cuts, I treated him on the spot. As no other medical staff was available at that time. The slightly larger cuts, I glued shut. For others, a band-aid would suffice. He was sitting in one of the chairs, and I was on one knee in front of him, taking care of a cut on his leg as I heard somebody walk into the clinic.

Without looking up, as I was holding a glued cut together with my fingers until it had set, I politely asked to please have a seat and that I would be right there.

Colonel: “Do you know who I am? I am the base commander. Colonel SoAndSo.”

Yes, he actually said that. I can still hear it in my head 35 years later. His booming indignant voice. Full of air of how important he was.

I was not impressed at all, mostly annoyed by his attitude and told him, “Congratulations! Please have a seat, and I will get to him once I have finished treating the cut I was working on.”

That was not what he wanted to hear, and he started chewing me out. Finally, I was done with the cut, let go of my fingers and got up. Ignoring his barrage, I asked him how I could help.

Colonel “I need to speak to the Doctor! I have an appointment.”

Ok, not an emergency. I explained to the Colonel that the Doctor was treating a patient who needed urgent medical attention and that he will have to wait till the Doctor finished his treatment.

He has none of it and tells me he does not have the time to wait. Then he orders me to tell the Doctor that his 3 pm appointment is waiting for him.

I knew the Doctor would drop everything and be running to the Colonel if he got wind of who it was that was waiting for him. He did not have much of a spine, and his career was primarily based on the Colonel’s input and assessment of him.

But the Colonel had given me an order, and I had to do it. So I went to the treatment room and put my head in. The Doctor was busy stitching up the more injured soldier. And I complied with the Colonel’s order.

Me “Doctor, your 3 pm appointment has arrived.”

The Doctor, not realizing or remembering who the 3 pm appointment was, told me irritably to have the patient wait till he finished. And that it could be another 5-10 minutes. He repeated what he had told me several times before. To only disturb him for emergencies.

I go back to the Colonel and tell him that the Doctor is still busy treating the patient and would be available in about 10 minutes. The Colonel was not happy and told me to go get the Doctor. NOW!

I told the Colonel I had explicit instructions to only disturb the Doctor in case of an emergency and that his appointment was not an emergency. He would have to wait.

He grumbled but, in the end, sat down till the Doctor arrived, and he started berating the Doctor about how precious his time was and how he had made him wait. The Doctor apologized and almost groveled as they moved into the Doctor’s office.

I had to go upstairs for something, and the Colonel had already left after I got down. I did get a good ear washing from the Doctor telling me I should have mentioned to him that it was the Colonel who was waiting for him. I argued that it should not matter who was waiting if he was treating a patient who was bleeding all over the place. And that he told me himself that he could only be disturbed for emergencies.

I never got that promotion to corporal or even soldier 1st class. Still worth it.

r/MaliciousCompliance 15d ago

L Chief of Naval Operations Visiting the Submarine Squadrons 6 & 8 Piers

486 Upvotes

So there I was, on a nice afternoon, just after lunch, standing the pier access security watch, at pier 3, Norfolk Naval Base. This would have been about 2002, I was a 2nd Class (E5) stationed aboard USS Minneapolis-Saint Paul (SSN708).

Pier access was pretty simple. Vehicles came through the vehicle access gate, with proper credentials, people came through the personnel access turnstile only. I could allow my commanding officer access by visual recognition, but for EVERYONE else, I was required to check (hold in my hand) their military ID, before allowing access.

During our morning muster, we were informed that the CNO was on the base that day, and that there was the possibility of him visiting the boats on pier 3. About an hour into my watch, these 2 LT's (O3) walk up, tell me that the CNO is a couple minutes away, and that I was not to "slow his roll" by checking his ID. They offered their id's to "vouch for him" and pointed to his photo in my guard shack, indicating that I could identify him based on his photo. I indicated to the LT's that my standing orders required me to check I'd, but if they would like, they could call the Squadron Duty Officer, on the phone in my guard shack, to request an exception for the CNO. They declined the phone call offer, and ordered me to pass the CNO without ID check ---we can all guess where this is going, right?---

I replied that their order was not a lawful order, and that I must therefore decline to acquiesce. I reminded them that as a watchstander, I represented Commodore, Submarine Squadron 6 & 8, and in this position, I held the authority.

At that point, a contractor rolled up in a van. I locked the personnel turnstile, to address the vehicle requesting access to the pier. When the van was allowed access to the pier, and start driving away, and I was closing the vehicle gate, the CNO came walking up. I gestured him towards the personnel turnstile, saluted, and requested his ID. He presented his ID, asked me where I was from, how long I'd been in the navy, etc - the normal friendly small talk you'd get from any flag officer. I returned his ID, saluted, and wished him a good day, ignoring the stink eye from the LT's.

About 10 minutes later my Chief of the Boat (COB, Command Master Chief) comes walking up. I expected to be speaking to someone, as I watched the CNO cross the bow of the MSP, and I knew those LT's would try to stir something up. What I expected was the COB to chuckle, and say something like "I heard you had a bit of drama with those LT's," or something like that, especially considering that the navy was well into the era of "procedural compliance" above all else...Oh no! The COB was there to chew my ass, have me relieved from watch, and disqualify me from standing watches. This was really bad for me, and for the whole duty section. All the Submarine duty sections were stretched really thin, due to all the extra security watches required post 9/11. We were already working a 24 hour duty day every 72 hours, and the navy also implemented mandatory sleep period requirements for watchstanders, which meant no duty sections had room to lose anyone.

While I was pretty flabbergasted, our COB was part of the new generation of Senior Leadership Academy douchebags, so it wasn't entirely unexpected. After being relieved, I went back to the boat, and talked to my Chief and Department Head to no avail. Tried to talk to the COB, and managed to get yelled at some more, and score some extra duty on the weekend. The CNO was still there, so the CO and XO were not immediate options.

I asked one of my buddies to standby for duty section requirements, and walked over to squadron HQ, and told the Squadron Duty Officer what just happened on the pier. He walked me over to the Commodores office, left me in the Yeomans office for a second, then called me in. The Commodore listened to what happened, then sent me back out to his YN to have a seat. About 15 minutes later, in walks my CO, XO, COB, and the Navigator (NAV, my dept head)...I think the COB is the only one who really knew what was going on. The COB noticed me in the YNs office and gave me a nice look, just before we were all ushered in to see the Commodore.

The Commodore was impressively proficient at chewing ass, and he did it all in front of me. When he was done, he verified with the COB that all qualifications were as they were before the incident. The Commodore then asked if all was well with me...Looking at the COB, I suggested that I may have won this battle, but with 2 years still left on the boat, I was sure to pull every crap job. The Commodore shook my hand, passing one of his squadron coins. He then wrote his personal cell number on one of his business cards, and said if I ever felt mistreated on the boat, I was to call him immediately.

When we left, I walked out with the NAV, over to McD's for a coke, and to talk about what happened. The CO, XO, and COB left together, and I heard the CO yell at the COB "what the f- was that shit show all about?!" At McD's the NAV told me that the senior officers were in the wardrobe, having coffee with the CNO, and had to cut it short, when the YN informed the CO that he, the XO, NAV, and COB were needed at squadron on an urgent matter. When the CNO heard that, he said "well I've taken up enough of your time" and ended their chat.

The MSP was a horrible boat the whole time I was there...4 suicides and a 5th attempt, in the 4 years I was there. Several people in leadership roles were fired during that 4 years, including the COB in this story, and his predecessor.

TLDR: I complied with the rules, got in trouble for it, got out of trouble a short time later, getting the person who caused the trouble, into trouble.

r/MaliciousCompliance Sep 22 '22 Helpful To The Stars Updoot Silver I'll Drink to That All-Seeing Upvote Faith In Humanity Restored Evil Cackle Platinum Wholesome Bravo! Rocket Like I'm Deceased Gold

L You need to see my father in person? Zavara the Great Mystic of the Beyond shall grant your request.

17.9k Upvotes

My father died 20 years ago, and left me a tiny cabin house. He loved that place, built it himself and tended to it religiously. After he died, I couldn’t find it in my heart to visit, because every rock on the wall, every flower reminded me of him. My mother never cared for it even when my dad was alive, so within a few months I realized that it would be a while before either of us would be ready to spend time there again. As such, we called up the electricity, telephone, and water companies to shut off services to the cabin until further notice.

While other companies complied without an issue, the water company decided this request could be made only by the person whose name was on the bill. Mind you, their fee (due to zoning and a well on our property) was less than €2/month. Repeatedly faxing the death certificates as well as next-of-kin transfer of the title got us nowhere. Dozens of calls per month, several emails, in-person applications, smoke signals, interpretive dances, telepathy etc. nothing made any difference.

Both me and my mother were entirely flabbergasted, so we asked around and found out that indeed the process is unsolvable and, albeit not technically legal, people stopped paying those fees and the water would get shut off anyway as a result. Getting any lawyers involved would not be worth the money, so we did just that, discontinued the connected bank account, and never gave it another thought.

2 weeks ago while at my family house, I got a call from the water company. They were closing inactive accounts at the 20 year mark, and my father’s cabin was up. They did however tell me that 1) there was a pending sum of €11.93 to be paid for the account to be closed, and 2) the account owner themselves had to make the application to close the account. Once again I mention the whole “you know, he’s dead?” spiel and was passed over to a supervisor, but in a reminiscing demonstration of absolute absent-mindedness/stupidity, the response I got was “unfortunately they have to show up in person, as we need a paper copy for accounts older than X years, otherwise we can’t proceed”.

Now. I don’t know how widely common this is, but in my country, you “rent” the burial site/grave in 3-5 year increments. My father's grave’s 20 years were up in August and my mother decided it was time to unearth his bones and surrender the site. As such, we had just been delivered a very respectful package with my father’s remains, cleaned and curated, only that week. Everyone that has ever gone through this process would recognize that box for what it was. And what it was, was great timing.

2 days later, I went to the water company’s local office. I wore my most purple, silky, goth outfit, dark make-up, and “oh-so-heathen” jewelry, and carried a large bag with me. I asked to speak to the same supervisor, who luckily for me was in an open-space area with their team’s director and quite a few more desks. After confirming with her why I was there, she started telling me the whole “he needs to be here in person” thing again, but I interrupted her and told her “I know what you will say, so I brought him with me so he can tell you himself”.

I plopped a Ouija board and the box with my father’s remains on the desk, and loudly shushed the area. Heads turned, her director looked up with a “what the fuck” expression, and the supervisor herself was frozen and wide eyed. I placed my hands on the Ouija board and just as loudly started asking my father’s spirit to communicate with me, show me a sign he was there with us, reach out to me from the grave. Everyone was silent, people walking by the door stopped and stared, I threw a few “Papa can you hear me?” in there as well, for dramatic effect. In comedic timing that happens only once in a lifetime, I think a pen?/something small fell down from someone’s desk behind me, which against the silence was quite startling. Excitedly I moved my hand to YES and proclaimed I needed his help in the form of his signature from the beyond, in order to close this account.

Finally the director snapped out of it and came over with an “alright I can help you over here, I think this is enough” but hell no it wasn’t. I started gathering my things as I laid into him, how asking to speak in person with an indisputably dead man of over 20 years was beyond stupid and if I had to put up with their idiocy, they had to put up with the process required to get ahold of him. I also mentioned that denying someone’s legal title claim was lawsuit-worthy, so he immediately changed his tune that I could of course close the account. He tried to bring up the fee but I cut him off with a “don’t even think about it” and walked out.

It's still early but so far, there has been radio silence. My mother thanked me for handling it, but when I suggested she should write to someone higher up about this, she just said “meh, not worth it, it’s over now”. What a missed opportunity for a “water under the bridge” comment :P

TL;DR Water company wants to speak to my long-deceased father in person. I go above and (contact the) beyond to grant their request.

r/MaliciousCompliance 6d ago

L Help yourself to anything in the office? Okay!

468 Upvotes

When I was between undergrad and grad school, I worked for a year as a secretary in a Wealth Management Firm. Now, if you're like me and thinking 'what is that' the answer is that it's a bunch of suck-up wannabe stockbrokers that mostly kiss ass of ultra wealthy people and do kitschy things like golf with them and throw them elaborate holiday parties so that they can take a percentage scraping of their portfolio's interest that year. Sounds harsh, I know, but these are NOT high yield or unstable portfolios that require a lot of tending. These are "here's forty million dollars, please put it in a low risk investment account and send me the interest as my annual income, plus half a percentage (or whatever) for yourself." Most accounts were reviewed annually.

Now I was 23-24, and a woman. I was younger than most of the partners' children, which made me the perfect target for all sorts of gruntwork, sexist BS and being hit on (things like take my car to be washed / go buy me a salad and pick yourself something sweet / bring me a coffee and crawl under my desk to fix my printer / pick up my dry cleaning / buy my kids christmas gifts / oh your hair is so soft / I like the way that dress looks...on your body) Some aspects of my job required data entry, spreadsheets/basic excel, basic budget/finance, outlook, and client relations (e.g. making coffee for the wealthy people and offering to change the tv channel in the lobby). I made $18 an hour and I'll happily admit all my "work" for the entire week could be accomplished in 2 hours in one day, or in 20 minutes every morning. This led to me writing a lot of fanfiction, devouring PDFs of books for hours (I read all 42 Discworld novels back to back), and just generally clicking through popular social media of the day.

Mid year, the entire office staff (15-20 people) including the only two other women in the office (office manager and "marketing" person - e.g. a wife, both 50s) flew from US to the UK to woo a huge, super wealthy client. There was absolutely no need to take everyone, but the head owner of this firm, who I will call 'Howie Jim' and willingly went by his first/middle name & abbreviated to HJ unironically, decided that it was a good 'morale boost' and 'bonding experience' for everyone. Partners were also encouraged to bring spouses/children as desired. Everyone was excited to go. Everyone, of course, but me.

Oh, a ton of excuses were made; "this is a family trip" and "this trip was planned a year ago before you were here" and "all of these people are paying for their families, it'd be unfair if you were paid for by the company" etc. etc. But the reality is there would be 0 excuse for me to do anything on the trip except order more company lunches and chauffeur them. Delightful as traveling would be, the idea of traveling with 60+ year old wealthy jerks as their built in on-call servant was not enticing. I honestly genuinely didn't care, but everyone walked on eggshells like I might start crying because I was so excluded. The only thing they wanted me to do while they were gone was unlock the building, sit there for business hours and turn anyone away who came in, and lock up again. 10 hours, to be sure, but I could literally watch Netflix or read or even skype people the entire time.

As a last ditch attempt at comfort, HJ told me before he left that I should 'help myself to anything I wanted in the office.' What he meant: coffee creamer, stale muffins, office supplies. What he didn't think about: the customer gift closet.

Now see, in even more blatant attempts to suck up to rich people, this firm has an entire closet full of embroidered & personalized gifts that we assured clients we had made "just for them." When a client left their annual review, they would leave with a gift bag full of goodies that I put together for them. (Now if I REALLY wanted to be good at my job, I would have suggested taking notes on favorite candy, hobbies, names of children, etc.) But the gifts weren't actually personalized; that would be too much work. In reality, we just had a bunch of A-Z branded things; lettered marble coasters, sherpa blankets, silver picture frames, desk clocks, bronze desk statues of famous American war heroes, ash/jewelry trays, whiskey glasses, and other pointless BS. So I complied with HJ's suggestion and helped myself.

I found the key to the closet and had a good time looking through it, and shaking my head at some of the insane stuff they bought. To be honest, I could have 'stolen' it all or whatever, but since I still continued to work there for another six months, and because I knew what HJ meant, and because even though I was feeling fed up and petty, I was (hopefully am) still a fairly rule abiding person. I did not take the clocks or silver picture frames (also they had the stupid firm's logo on them so...no thanks). I didn't even take a sherpa blanket, though I really wanted one. It was like a $200 blanket. Instead, I took a small stack of marble coasters with the initial of my first name. I've seen similar stacks of marble at tile depot warehouses sell for ~$8. It's been almost 10 years and I still have 3 of the 4 (one did break at some point). They're very faded, water stained, and the letter is almost completely rubbed off, but I still love them.